Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Device Manager (OEM Server)
- Devices
- Device Manager (OEM Server)
-
Telematics Guru
Getting Started White Labelling & Portal Customisation Technical Information + Security Live View Mobile App Alerts BLE® Tags TG Troubleshooting Run Hours, Odometer and Maintenance Schedules Speed Monitoring + Driver Behaviour Admin Billing Creating, Editing and Managing User Accounts Trip History + LogBooking User Guides Reports Battery Management Third Party Devices Checklists (Pre-Start) Destination Dispatching Geofences Route Deviation Integration Asset Setup
- Bluetooth® Tags, Sensors and Scanners
- Videos
- Information for Partners
- Connectivity
Integration
- Decode Cellular Uplink Payload using your Browser
- Times in the DM Protocol
- Device Manager - What IP addresses should I allow through my firewall?
- The HTTP/HTTPS Connector
- Example Payload
- BigSmall Byte
- Integration with the Azure IoT Hub
- Azure-IOT Hub Helper
- Integration - Common Issues
- Device Ports
- Direct to 3rd Party Server Integration - Considerations
- Setting up Direct to 3rd Party Server messaging on devices
- Unlocked vs Locked Devices
- Gurtam Integration
- Choosing an Integration Strategy
- Setting Connectors
- Navixy Integration
- Device Product IDs
- Data Fields
Troubleshooting
- GPS Troubleshooting
- Since Committed/Since Connected and Troubleshooting
- Turn on Debug Logging
- View Device Logs
- View Server Logs
- Commonly Seen Device Logs/Errors
- Troubleshooting - Devices using excessive Data
- Device Firmware Not Updating
- Why are digital input changes not showing on the server straight away?
- Voltage Measurements on Device Manager
- Reviewing Telemetry Data in Device Manager (Data Capture)
- Locked User Accounts
Popular Articles
- SIM Providers: LTE-M/Nb-IoT + Roaming, and Setup
- Choosing an Integration Strategy
- Contact Support
- Connectivity - LTE-M vs NB-IoT, Coverage, Providers and Roaming
- DM Link Wired Provisioning Tool
- SMS Commands
- Certifications
- The Location Engine - Key Concepts
- Bluetooth® Getting Started - Tags & Scanning