Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Digital Matter Site
  • Contact Us

Locked User Accounts

How to Reset, Unlock, and Administer Passwords in Device Manager

Written by Jake Tannenbaum

Updated at December 23rd, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Contact Support
  • Home
  • Device Manager (OEM Server)
  • Troubleshooting

Table of Contents

Locked Out from Device Manager? Locked Out from the API? Passwords in Device Manager Still Can't Get In?

Locked Out from Device Manager?

If you have three failed login attempts on your user account, you will be locked out for 30 minutes. Fortunately, any user in your account with the User Manager permission will be able to unlock you by navigating to the Manager menu (cog-wheel icon) and accessing the Users screen.
 

From there, they simply need to find your user login within the grid, and click the Unlock Account link on the right.
 

 

Locked Out from the API?

15 failed authentications in a row via the API will result in a 30-minute IP blockage. During this time, no one with the same IP will be able to make API requests into Device Manager. After 30 minutes this embargo expires. There is no way to expedite this lockout period.

Passwords in Device Manager

Unless you have set up Single Sign On (SSO), your Device Manager users will all need to set up a personalized password to access the system. The password is chosen during initial setup, and has complexity requirements as follows:

  • 8 characters Long
  • At least one upper-case letter
  • At least one lower-case letter
  • At least one number
  • At least one symbol (!,@,#,$)
  • No more than three repeating characters in a row

 

Still Can't Get In?

If after using the Forgot Password option and contacting the admin user within your account you still cannot gain access to Device Manager, please reach out to our support team for assistance.

verification security

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Disabling Devices

Subscribe to Partner News

Subscribe to our mailing list to receive Digital Matter news, product and tehnical updates, and more.

Subscribe

Copyright © Digital Matter . All Rights Reserved.

Privacy Contact Support

Knowledge Base Software powered by Helpjuice

Expand