Account Verification
Account Contact Verification Requirements and Process
Written by Daan de Waard
Updated at March 31st, 2026
Table of Contents
Contact Verification exists to improve the reliability and security of automated communications in Telematics Guru. This ensures that recipients are validated and receive the notifications expected.
Contacts now have a visible verification status for email and mobile details, with clear warnings shown when unverified contacts are selected for notifications such as Scheduled Reports, Maintenance Schedules, and Alerts.
Users can verify their own contact details from the Manage Account page, while users with the Address Book Manage role can initiate and complete verification on behalf of others directly from the Address Book.
An example of the Scheduled Report modal, demonstrating verified contacts (Green tick) and an unverified contact (Blue question mark) in the 'Linked Recipients' list.
Note: All existing contacts will be treated as historically verified, and new contacts can be verified via secure, time-limited codes sent by email or SMS.
Unverified contacts added after this implementation (March 2026 release) will not receive notifications.
Verifying my User Account
Verifying your personal user account is a simple process.
- Navigate to the Account → Manage Account page.
- Click on the ‘Verify’ button for either or both email and mobile number.
- A code will be sent to your email and device respectively.
- Enter the received code.
- Observe success message.
- Verification is now completed.
Third Party User Verification
Users with the Address Book manage role can initiate and complete verification on behalf of others directly from the Address Book.
- Notify and advise the user that you. Navigate to Admin → Address Book.
- Locate the user requiring verification.
- Click on Verify.
- The user will receive verification code, and will need to share this with you.
- Enter the verification code and confirm verification success.
- Verification for the third party has now been completed.
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