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TG Region Specific Details

Written by Matthew Clark-Massera

Updated at January 26th, 2023

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Table of Contents

Website Access Which is my instance? Devices Connecting Directly to TG

As of mid-2018, TG is hosted in a number of regional data centers. This improves performance and scalability. The following TG features must be targeted at the right region:

  • Website access: normally a partner's URL will direct them to the correct server. If they are used to accessing telematics.guru, they may no longer be able to login.
  • Mobile App access: the mobile app will prompt the user to select their region before logging in.
  • TG API: the API should be accessed with a region specific domain name. The partner URL may work, but in future the API may be seperated from the website.
  • Devices Direct to TG: some devices connect directly to TG. These need to target the right instance of TG.

This table gives the details for each of these aspects. They are discussed further below.

Region Server Location Generic URL API URL Device URL IP Address*
APAC01 Australia East
NSW, Aus
apac01.telematics.guru api-apac01.telematics.guru device-apac01.telematics.guru 40.82.219.2
APAC02 Australia East
NSW, Aus
apac02.telematics.guru api-apac02.telematics.guru device-apac02.telematics.guru 40.82.219.4
APAC03 Australia East
NSW, Aus
apac03.telematics.guru api-apac03.telematics.guru device-apac03.telematics.guru 40.82.219.106
APAC04 Australia East
NSW, Aus
apac04.telematics.guru api-apac04.telematics.guru device-apac04.telematics.guru 40.82.220.205
APAC05 Australia East
NSW, Aus
apac05.telematics.guru api-apac05.telematics.guru device-apac05.telematics.guru 52.237.222.152
APAC06 Australia East
NSW,Aus
apac06.telematics.guru api-apac06.telematics.guru device-apac06.telematics.guru 20.53.86.248
EMEA01 East USA emea01.telematics.guru api-emea01.telematics.guru device-emea01.telematics.guru 52.179.86.26
EMEA02 West Europe emea02.telematics.guru api-emea02.telematics.guru device-emea02.telematics.guru 40.119.147.99
EMEA03 West Europe emea03.telematics.guru api-emea03.telematics.guru device-emea03.telematics.guru 40.119.152.46
EMEA04 West Europe emea04.telematics.guru api-emea04.telematics.guru device-emea04.telematics.guru 40.119.153.184
AMER01 East USA amer01.telematics.guru api-amer01.telematics.guru device-amer01.telematics.guru 20.185.104.80
AMER02 East USA amer02.telematics.guru api-amer02.telematics.guru device-amer02.telematics.guru 52.191.219.242

* DM will attempt to keep the IP addresses constant, but they are subject to change. Use the DNS entries as far as possible.

Website Access

  • The partner specific URL (eg client1.telematics.guru) should resolve to the correct TG instance.
  • Clients should not use telematics.guru to login - this is likely to resolve to the wrong TG instance and their login will fail.
  • See the table at the top of this article for the generic, non client specific URL's for each TG instance.

The generic URL will work for accessing the correct server, but we encourage clients to use their client specific URL. eg client1.telematics.guru

Which is my instance?

If the user is unsure which region they are in, check the lower right hand corner of their website login page.

Devices Connecting Directly to TG

There are a number of devices that send data directly to TG. When setting these devices up, use the Device URL. This will resolve to the correct region. Avoid using the IP address, as this may change in future.

location details tg region tg instance tg ip

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