Digital Matter Support

Live View - Telematics Guru

Live View in Telematics can be useful to see an instant representation of where your assets are and in what state they are currently in. Below is a capture of the DMA - Sales Demo live view.

  1. Here you can choose whether to display a road map view or satellite view
  2. This is what Assets can look like on the live view
  3. The 'Map Menu' holds several great searching and grouping tools including groupings by Asset colour, project, Asset type and Department.

Selecting an Asset

You can either click on an asset from the Map Menu as shown above, or search using the tool in the menu itself. Once you select an asset, your map will zoom to it's location and show the information card. The information card displays the current Telemetry record log and can be altered to include the status of Digital IO Mappings through Edit Asset >> IO Mappings. You can also click on the world icon to share the location to anyone via a link, and toggle alerts sounds.

Note: you'll need to have Asset Sharing functionality enabled in Admin >> Organisations for this feature.

Disabling Asset Update Pausing

The Live view on TG normally automatically updates the position and status of the assets. To reduce server load, browsers that have been idle for 4.5 minutes will suspend these automatic updates. 

An "Asset Updates Paused" message will appear on the screen and the user must click OK to resume. 

This is not acceptable for control rooms, so this functionality can be disabled for a user. It is defaulted to enabled.

To disable this function for a user, the "Live Tracking No Timeout" permission must be ticked. To give this to another user, your user must have the permission - you cannot award a permission you do no have. If you cannot see this permission, contact support.

Follow these steps:

  1. Switch to the user's home organisation.
  2. Go to Admin->Users
  3. Click Edit for the user.
  4. Go to Permissions tab
  5. Scroll to the General category
  6. Tick "Live Tracking No Timeout"
  7. Click Save.

This is the permission to check:


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