Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Digital Matter Site
  • Contact Us

Panic/Duress Alert on Telematics Guru

Written by Matthew Clark-Massera

Updated at October 17th, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Contact Support
  • Home
  • Telematics Guru
  • Alerts

Table of Contents

Simple Alert Steps Step 1: Setup the IO Mapping Step 2: Add the Alert Step 3: Test! Optional steps for the Special Duress Condition Closing the Alert

This article explains how to setup the alert on TG.

Before you Start.

Remember to check that the internal back up battery is plugged in

Make sure the hardware is setup correctly. Please see the Install and Setup a Duress button guide

 

Simple Alert Steps

Step 1: Setup the IO Mapping

  1. Go to Assets->Manage Assets
  2. Click on the asset link to bring up the Edit Asset Dialog
  3. Go to the IO Mappings tab
  4. Scroll down to Digital Mappings.
  5. Click "Add"
  6. Select I/O as Input. 
  7. Choose the input number. If using the Dart, the pink wire is Digital Input #1
  8. Enter a name, like Panic
  9. Enter the Active and Inactive State Names. For example, "Panic!" and "Off".
  10. See below for Event Type selection.
  11. Leave invert unticked. Decide whether to display this on the live view.
  12. Click Add.
  13. Click Save

Step 2: Add the Alert

  1. Go to Admin -> Alerts
  2. Click New Alert Wizard
  3. Select type "Panic / Duress Button Pressed"
  4. Choose the input number you setup in step 1, usually input 1.
  5. Click next
  6. Select the assets you wish to apply the alert to. Click next
  7. Choose the addresses you wish to send the alert to. These are setup in the Admin -> Address Book. Click next
  8. Give the alert a useful name. 
  9. Click save.
  10. If you want to do anything more advanced to the alert, click edit for that alert.

Step 3: Test!

Be sure to test this thoroughly!

Optional steps for the Special Duress Condition

The duress events allow the live screen to play a sound and notify users of a duress condition. This is only available on the live tracking screen, not elsewhere.

Step 1: Add the Duress Event

  1. Go to Admin -> Event Types
  2. Click New
  3. Add a name, such as "Panic"
  4. Choose No Logging, or Start of Event if you wish to report on the events later.
  5. Tick "Signal Duress on Event". 
  6. Other tick box options are not necessary.
  7. Click save.

Step 2: Link the Duress Event to the IO

  1. Go to Assets->Manage Assets
  2. Click on the asset link to bring up the Edit Asset Dialog
  3. Go to the IO Mappings tab
  4. Scroll down to Digital Mappings.
  5. Find the Panic IO that was setup above. 
  6. Under Event Type, choose your Duress event.
  7. Click Save

Step 3: Test!

  1. Test the panic button
  2. Ensure that the notification comes through to the Live screen. It will appear in the Inbox() section below. It will also play a sound.

Closing the Alert

When you attempt to clear the alert, a pop-up will appear confirming whether you want to add a note before closing the alert. This can be useful for ensuring the duress was not closed without being properly acknowledged, and that action was taken upon receiving the alert.

To view this note, you can go to Customs Events - Detail Report and add the column for Events Text under Advanced Options → Customise Report to view the note added for closing each duress event. 

See Customize Reports for more information.

duress alert panic alert

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Events vs Alerts
  • Telematics Guru - Alert Configuration Examples
  • Getting Started - Alerts

Subscribe to Partner News

Subscribe to our mailing list to receive Digital Matter news, product and tehnical updates, and more.

Subscribe

Copyright © Digital Matter . All Rights Reserved.

Privacy Contact Support

Knowledge Base Software powered by Helpjuice

Expand