Why SIM Management

SIM Management is now in Device Manager because Digital Matter is now supplying connectivity data via our partner KPN.   

To find out more about Digital Matter supplied SIMs you can read the following articles; or reach out to your Digital Matter Account Manager.

• Barra Fusion Cat 1bis EUK - Supported Countries and Network Settings 
   
• KPN SIM Compatibility with Digital Matter Devices 

SIM Management in Device Manager

SIM Management is the primary place within Device Manager where you view and manage your Digital Matter supplied SIMs that are fitted to your devices. From this page you can review the SIM grid, manage SIMs individually or in bulk, set data plans, and move SIMs through their states.
 

Access and Permissions

SIM Management is reached from the left-hand menu in Device Manager.

When the menu is collapsed it appears as a small SIM icon:

The page is only visible to users who hold the SIM Manager permission.
 

Granting the SIM Manager permission

If a user needs access to SIM Management, grant them the SIM Manager permission:

• Go to Manage > Users and edit the user.
• Under the Admin permission group, tick SIM Manager.
• Click OK.

The person granting the permission must already hold SIM Manager themselves. Digital Matter supplies the initial SIM Manager permission so you can then grant it onward to your own users. For more on managing user access, see User Permissions in Device Manager. 

The SIM Grid Table

This is the primary way to view and manage multiple SIMs in SIM Management. The SIM Grid takes the form of a large table, with SIMs as its rows and their attributes as its columns. There are links and buttons within several of the cells, and the entire table can be searched, filtered and sorted in the same way as the Device Grid.

Selection

Rows can be selected from SIM Grid results for bulk actions by checking the boxes at the far left of each row. To select all results from your search results, click the checkbox within the header row in the top left of the Device Grid. The arrow to the right of the header-row checkbox will optionally allow you to select only the results on the current page of your results, or to deselect your currently selected rows.

Columns

SIM Operations

You can manage a single SIM or several at once.
 

Managing a single SIM

Click the spanner icon on the SIM's row, then choose Manage.


 

The SIM Operations wrench sits alongside each SIM ICCID number within the SIM Grid, and provides a quick method of easily performing contextual actions against a single SIM.

Managing SIMs in bulk

Select the SIMs you wish to bulk edit using the boxes on the left of the grid, then choose Bulk Operations > Manage. A confirmation prompt shows how many SIMs the action will affect before it proceeds.

Management options

The following options are available for both individual and bulk management:

• Set Data Plan: change the data plan applied to the SIM.
• Set State: move the SIM to another lifecycle state.
• Decommission: permanently retire the SIM.
• Set Device Group: assign the SIM to a Client (device group). For more on Clients, see Filtering by Client Groups.

Setting Data Plans

Use Set Data Plan from single or bulk Manage to change a SIM's data plan.

• Choose the plan family with a radio button: Global Select or Global Extended. See coverage map below for more information about the communication plans and their coverage.
• Choose the plan size: 3 MB, 5 MB, or 10 MB.
• Click OK.
   

When the change takes effect

• Upgrades to a larger plan take effect immediately.
• Downgrades to a smaller plan take effect from the next billing cycle.

KPN Coverage Map for Global Select and Global Extended

For more information about which devices and countries are supported by KPN, see KPN SIM Compatibility with Digital Matter Devices.
 
 

SIM States

Each SIM moves through a set of states over its life. The Digital Matter states map to the underlying carrier (Jasper) states as follows:
 

Changing a SIM's state

Use Set State. It only offers the moves that are valid from the SIM's current state. The available transitions are:

• Inventory to Provisioned via Request Provisioning.
• Provisioned to Deployed happens automatically once the device connects and the carrier confirms activation. This can take up to about 6 hours and cannot be forced manually.
• Deployed to Deactivated via Request Deactivation. This is the only move available from Deployed.
• Deactivated to Provisioned via Request Provisioning. A deactivated SIM can be re-provisioned.
• Deactivated to Decommissioned via the separate Decommission action.

Some moves are not possible: you cannot return a SIM to Inventory, go from Deployed straight back to Provisioned, or go from Inventory or Deactivated straight to Deployed.
 
 

Decommissioning a SIM

Decommissioning permanently retires a SIM and cannot be undone. It is only allowed from the Deactivated state; attempting it from any other state returns the error "Only deactivated SIM cards can be decommissioned."