Getting Specific Footage From a Camera

AI Dashcams automatically upload any events their onboard AI flags as relevant, and they also record continuous video to an onboard SD card. That recorded media can be retrieved remotely either by using the Live Stream function or by requesting clips from the SD card. Because the camera’s SD card has limited capacity, older footage is overwritten in a rolling process, so timely retrieval is important. To access stored media remotely, a cloud server must open a connection to the camera and request a short clip from its SD card. Telematics Guru supports this workflow with the Video Requests feature, which is available from several screens.

* Please note:  If the camera is turned off or out of coverage, this connection make take some time to initiate. 

Trip History Map View

1. Navigate to History → Trip History Map View and then select a date, an asset, and a trip.
    
2. Using your cursor, hover your mouse over a telemetry point on the highlighted trip route (arrow icon) and click on the Request Media button.
   
   
    
3. You should now see the Media Request popup, which will be pre-filled to the timestamp of the telemetry point that is chosen.
   
    

Manage Trips View

1. Navigate to History → Manage Trips and select an asset and find a the trip during which your target media would have occurred.
    
2. From within the table, locate the camera icon and click on it.
   
    
3. You should now see the Media Request popup, which will be pre-filled to the timestamp of the trip start time. Please note that a mismatch between the local time of recording and the timezone settings of your user will cause differences in the timezone shown in this view.
   
    

Requesting Media

You can choose the date, time and length of your media request with the Media Request popup.

1. Give your request a name - this will show up in the Video Requests screen.
    
2. Choose the date and time of your media request. This will be constrained to the time of the selected trip. Please note that the trip is determined by the asset, which will match the video availability perfectly if the asset is the camera itself, but may not match perfectly if the asset is another piece of hardware.
    
3. The duration indicates how long the video will be. A longer video will take longer to upload and may take some time to appear on the platform.

Once you click Create a request will be sent to the camera platform to contact the camera. Updates on the progress of your request can be found on the Video Requests screen. Once your media is ready, it will also appear in the Asset Timeline and the Trip History Map view like any other media event.

 

The Video Requests Screen

The Video Requests screen allows you to monitor the progress of media requests and view them in a centralized location. To access the Video Requests screen navigate to History →Video Requests.

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Once on the Video Requests screen, you can use the Assets dropdown to filter by assets, as well as click on the column headers to change the sorting order of any column. Clicking on a camera icon will bring up a window to view the media. The status column indicates the progress towards media availability.

Status

Live Stream Requests

Users can view live footage directly from the Live View screen for supported camera platforms, enabling real-time visibility into what the driver sees and supporting faster operational decision-making. Live streams automatically stop when the window is closed, and present clear, actionable error messages if the camera is unavailable, already streaming, or experiencing connectivity or power issues. 

Live View

In Live View, click on an asset to open the Live View Information window. A link Camera Livestream link will be available for supported devices. 
 

Manage Cameras

In addition to the Live View, under the Manage Cameras grid view, supported camera platforms will host a new play icon to provide quick access to livestreams for each camera asset. 

Next Steps

Once you have requested your footage go and view it in context. See Viewing Footage from AI Dashcams to learn how.

Further Reading

• Set up a supported camera integration: 
  
  
  • Integrating Lightmetrics Cameras into Telematics Guru
     
  • Integrating VisionMax Cameras into Telematics Guru
     
• AI Dashcam Integration
   
• Requesting Media from Dashcams
   
• Creating Camera Alerts
   
• See what’s changed recently in Telematics Guru: Telematics Guru Release Notes.