Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Digital Matter Site
  • Contact Us

Disable Asset Updates Paused

Written by Iman Kareem

Updated at January 4th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Contact Support
  • Home
  • Telematics Guru
  • Live View

The Live view on TG normally automatically updates the position and status of the assets. To reduce server load, browsers that have been idle for 4.5 minutes will suspend these automatic updates. 

An "Asset Updates Paused" message will appear on the screen and the user must click OK to resume. 

 

This is not acceptable for control rooms, so this functionality can be disabled for a user. It is defaulted to enabled.

 

To disable this function for a user, the "Live Tracking No Timeout" permission must be ticked. To give this to another user, your user must have the permission - you cannot award a permission you do no have. If you cannot see this permission, contact support.

 

Follow these steps:

  • Switch to the user's home organisation.
  • Go to Admin->Users
  • Click Edit for the user.
  • Go to Permissions tab
  • Scroll to the General category
  • Tick "Live Tracking No Timeout"
  • Click Save.

 

This is the permission to check:

disabled asset updates

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Hyperlink on Asset Live View Popup
  • Custom Map Overlays in TG
  • Points of Interest and Distance Order Markers

Subscribe to Partner News

Subscribe to our mailing list to receive Digital Matter news, product and tehnical updates, and more.

Subscribe

Copyright © Digital Matter . All Rights Reserved.

Privacy Contact Support

Knowledge Base Software powered by Helpjuice

Expand