Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Iman Kareem
iman@digitalmatter.com
0
Article
Last Month
Set Digital Inputs Run time via API call - 0x106
Published February 25th, 2025 by Iman Kareem
Before you start Ensure you have reviewed: Welcome to the Device Manager API Device Manager ASYNC Messaging Architecture A full list of API calls can be found at: https://api.oemserver.com/swagger/index.html. Description This call implements setting an initial run hour value for the feature described in On Board Run Hours for Digital Inputs Payloa
Providing clients limited access to view rental assets
Published February 13th, 2025 by Iman Kareem
Rental companies who are tracking their assets might want to provide their clients with limited access to view these assets. Similarly, rental companies may hire 3rd party technicians or contractors to fix/maintain equipment; they may require temporary access to the assets. There are two ways to offer access: 1) Creating user accounts with limited a
SIM Cards and Data Usage - Barra Core
Published June 16th, 2024 by Iman Kareem
Disclaimer This article is intended to assist partners in selecting between NB-IoT SIM providers and determining costings. Advice is general and partners should conduct their own testing and make an informed decision. It should be noted that Digital Matter supply devices globally, but have offices based in the US, EU, South Africa and Australia. Our
Odometer and Run Hour discrepancies using Battery Powered Devices
Published February 20th, 2023 by Iman Kareem
Odometers and run-hour monitoring can provide greater insights as to when vehicles might need maintenance and extend their life span or even hire companies are able to use information received from the vehicles to better understand their clients and correctly charge their end-customers based on the number of hours or kilometres driven. Odometer Cou
Set Odometer and Run Hour counts - 0x0012 and 0x0013
Published February 24th, 2025 by Iman Kareem
Before you start Ensure you have reviewed: Welcome to the Device Manager API Device Manager ASYNC Messaging Architecture A full list of API calls can be found at: https://api.oemserver.com/swagger/index.html. Description The following messages can be sent in order to set an initial Run Hours or Odometer reading on a device. For use with On Device
Device Network Settings for Singapore
Published September 23rd, 2024 by Iman Kareem
In most cases, with most SIM cards, our latest range of devices that use the Nordic nrf9160 cellular modem will get online automatically. However, to get the best performance and battery life it is best to: Update your device to the latest device firmware and modem firmware Set the APN on the device Set cellular bandmasks Device Firmware Updating
Configure Bluetooth® Scanning - [Oyster3-Bluetooth]
Published December 21st, 2023 by Iman Kareem
The Oyster3-Bluetooth has a 5.2 Bluetooth® Low Energy (BLE) module. This enables a large number of flexible solutions to be implemented using the Oyster3-Bluetooth + 3rd party BLE Tags or Sensors. See Bluetooth Asset Tracking for an overview. This guide covers how to configure the device to scan periodically for BLE Tags and sensors. Setting the Bl
Send data to RS232 peripheral (RS232 Passthrough mode) - 0x0015
Published February 24th, 2025 by Iman Kareem
Before you start Ensure you have reviewed: Welcome to the Device Manager API Device Manager ASYNC Messaging Architecture A full list of API calls can be found at: https://api.oemserver.com/swagger/index.html. Description This API call supports the following functionality - RS232 Passthrough Mode Payload Offset Length Data Type Description 0 N BY
Immobilise assets via the API - 0x0100
Published February 24th, 2025 by Iman Kareem
Before you start Ensure you have reviewed: Welcome to the Device Manager API Device Manager ASYNC Messaging Architecture A full list of API calls can be found at: https://api.oemserver.com/swagger/index.html. Description This can be used to immobilise an vehicle. It operates by toggling any device digital ouptuts with function configured as Immob
Running Tasks on the HAWK using the API - 0x0104
Published February 25th, 2025 by Iman Kareem
Before you start Ensure you have reviewed: Welcome to the Device Manager API Device Manager ASYNC Messaging Architecture A full list of API calls can be found at: https://api.oemserver.com/swagger/index.html. Description This message can be used to run a Hawk task ‘on demand’. Requires Hawk baseboard firmware 1.6 or above. Payload Payload: 1 byt
Technical Drawing - [Oyster3-Bluetooth]
Published December 21st, 2023 by Iman Kareem
See attached Oyster3-Bluetooth housing drawing - providing external dimensions. If spare screws are required, the ones supplied are 3.5mm x 12mm screws from Bossard Oyster3 - Technical Drawing.pdf
On Board Run Hours for Digital Inputs
Published October 30th, 2024 by Iman Kareem
Applies to: Device Firmware Version G70-4G v1.17+ The G70-4G the capability to accumulate run hours and odometer readings on-board based on the Ignition input (see On Device Odometer and Run Hours). Also, it can accumulate run hours onboard based on any Digital Input. This is useful to understand the usage of peripherals such as pumps. Many platfor
Device Network Settings for Australia - LTE-M/NB-IoT
Published July 11th, 2023 by Iman Kareem
In most cases, with most SIM cards, our latest range of devices which use the Nordic nrf9160 cellular modem will get online automatically. However, to get the best performance and battery life it is best to: Update your device to the latest device firmware and modem firmware Set the APN on the device Set cellular bandmasks Device Firmware Updating
Battery Level Monitoring
Published December 21st, 2023 by Iman Kareem
Digital Matter battery powered devices have in-built battery monitoring capabilities. It is critical to any application that: The batteries last long enough so that frequent changes are not necessary Low battery alerts are sent in a timely manner - so that battery changes can be made before batteries run flat. See Battery Recommendations for detail
Device Network Settings for New Zealand
Published December 19th, 2023 by Iman Kareem
In most cases, with most SIM cards, our latest range of devices which use the Nordic nrf9160 cellular modem will get online automatically. However, to get the best performance and battery life it is best to: Update your device to the latest device firmware and modem firmware Set the APN on the device Set cellular bandmasks Device Firmware Updating
Introducing the Oyster3-Bluetooth
Published December 21st, 2023 by Iman Kareem
The Oyster3-Bluetooth is a next-generation Bluetooth-enabled variant of our best-selling Oyster series. It is an ultra-rugged GPS asset tracking device featuring 10+ years battery (5x battery life of Oyster2). Key Features: Deploy-once battery life with up to 10+ years on only 3 x AA user-replaceable batteries Powered by off-the-shelf Lithium Tracks
Oyster3-Bluetooth - Battery Voltage Discharge Curves
Published December 21st, 2023 by Iman Kareem
Measuring battery voltage is more complicated than it sounds. Exactly when and how a battery is measured will influence the results. The results will be different if you measure the voltage loaded or with no load. This is why if testing batteries we recommend using a battery tester that applies a load before taking a measurement instead of simply a
Initial Provisioning - Oyster3 Bluetooth
Published December 21st, 2023 by Iman Kareem
This guide is intended to assist new users in getting an Oyster3-Bluetooth online for the first time. Once you have some experience with the device, this process may change slightly. e.g you may wish to queue firmware and parameter updates before inserting a SIM and batteries - so that the device picks up new settings once it gets online. In the Box
Trigger Geofence Downloads - 0x0016
Published February 24th, 2025 by Iman Kareem
Before you start Ensure you have reviewed: Welcome to the Device Manager API Device Manager ASYNC Messaging Architecture A full list of API calls can be found at: https://api.oemserver.com/swagger/index.html. Description Many devices support Geofence Downloads to Device . Geofence downloads enable functionality such as: Setting custom speed limits
Set Digital Input Counters on the Hawk - 0x0103
Published February 25th, 2025 by Iman Kareem
Before you start Ensure you have reviewed: Welcome to the Device Manager API Device Manager ASYNC Messaging Architecture A full list of API calls can be found at: https://api.oemserver.com/swagger/index.html. Description NB: Not available for all device/card firmware versions. It is recommended to update to the latest version. Check release notes
First Start - Barra Core
Published June 16th, 2024 by Iman Kareem
Let's assist you in getting a Barra Core online for the first time. In the Box You will get a compact box containing the Barra. The 8 housing screws will be in a small packet inside the housing. The image below depicts a Barra Core device. Screw Type: 2.5mm x 8mm Pozi-Pan Head Screws Provisioning Process Electrostatic Discharge (ESD) Warning The com
Disable Asset Updates Paused
Published January 4th, 2024 by Iman Kareem
The Live view on TG normally automatically updates the position and status of the assets. To reduce server load, browsers that have been idle for 4.5 minutes will suspend these automatic updates. An "Asset Updates Paused" message will appear on the screen and the user must click OK to resume. This is not acceptable for control rooms, so this fun
Default Tracking Parameters - Oyster3
Published October 2nd, 2023 by Iman Kareem
By default, the Oyster3 is setup for GPS-based movement tracking. The following default settings apply: Update Rate: Out of Trip (stationary): 12 hour heartbeats. This is a GPS point and an upload every 12 hours. In Trip (on the move): Upload on trip start. GPS points every 2 minutes Upload every 30 minutes End a trip after 5 minutes of no movement
Bolt2 Backup Battery 4.6+ Voltage Reading Explained
Published February 1st, 2025 by Iman Kareem
Our vehicle-powered devices report two voltage readings—one for the external voltage coming from the vehicle (eg. 12/24 volts) and the other for the internal backup battery (eg. ~4.2 volts when fully charged). When the backup batteries on our other vehicle-powered devices are disconnected, the reported internal backup battery voltage is 0 V. However
KKM Tags
Published July 22nd, 2023 by Iman Kareem
KKM have a wide range of Bluetooth tags including the K4 and K5 waterproof beacons that can be used for variety of applications. All of their tags are compatible Apple's iBeacon, Google's Eddystone and KKM's own proprietary KSensor format. Their beacon tags can be set to iBeacon format using their KbeaconPro app (App Store and Google Play). We hav
Battery Life Estimates - Barra Core
Published June 16th, 2024 by Iman Kareem
Battery Life Estimates: The Barra Core boasts a 'Deploy-once' battery life with 10+ years on only 2 x AA user-replaceable batteries. Battery life is dependent on a host of features, this article will help you make predictions. Estimate Calculator: The battery life estimate calculator can aid in estimating battery life. Barra Core Battery Life Esti
Default I/O Mappings - Bolt2
Published October 22nd, 2024 by Iman Kareem
Here are the Default I/O Mappings for Digital Matter's Bolt2 tracker. You can change some of these mappings on Device Manager - we do not recommend changing these unless you know what you are doing. Additionally, some firmware features provide their 'result' as a Digital Input flag. It is important when configuring these inputs to avoid clashing wit
Load More