The OEM Server Admin Interface; https://www.oemserver.com/ Provides a device management service for Digital Matter devices with the following useful features:
- A flexible data conduit to the end customer’s choice of software system, Telematics Guru or otherwise.
- Multi-tier device grouping for group level management.
- Device firmware management for Over The Air (OTA) firmware management
- Device parameter management and templating
- Device health monitoring
- Manufacturer level debugging providing the best insights into what a device doing.
The simple and easy-to-use interface empowers customers to engineer their desired outcome even for the most complex configuration requirements. This guide will introduce some of the OEM Server admin interface basics
Before you start: You will need a Telematics Guru Username and Password for your account, if you do not have one, please contact Digital Matter (DM) support to arrange provision.
The installer page is designed to verify that an installation has been done correctly. Note that since this page is not password protected, it is designed to not give any sensitive information away.
- Type in the device serial. (This is the DM 6 digit number found underneath the device, not the IMEI.)
- Click 'find'
The details displayed are as follows:
- Check Last Communication to check that the device connected recently. This means the device is connecting to OEM.
- If device is connecting, check last commit to see if it is sending data. If the connector is set, it must be setup on the software platform that is meant to receive the data. e.g. Telematics Guru.
- Check the time of the last GPS update. It should be recent.
- Check the battery level is acceptable for the device type.
- Check external power is connected. For most externally powered devices, it should be 8 volts and above.
- If the ignition input is on there will be a green mark next to it, if it is off there will be a red cross next to it.
- If there are any digital inputs reporting as on there should be a green mark next to them. If not, there will be a red cross next to them.
- If the device does not connect check the following:
- If the sim card has been inserted correctly.
- If the sim card has enough mobile data on it.
- If external voltage is connected properly, of if the internal batteries have sufficient charge.
- If the device is running, based on LED flashes.
- If the device does not commit check the following:
- If the device is setup on the platform that the connector points to. eg. Telematics Guru.
- Check that both the serial number and device type are correct on the platform.
Searching, Selection and Filtering
To select or find a device in the OEM admin interface first search for the device using these options:
- Use the Dashboard to "view as" a group. This narrows the view to a specific distributor, vendor or client. You will view as if your user belongs to the group.
- Search for serial numbers or IMEI numbers:
- The serial/IMEI numbers are printed on the sticker of the device. Serial number are usually 6 digits. IMEI numbers are 15 digits.
- Enter the number in the search text box and click Search
- OR - Search for multiple devices by clicking the Multiple Devices button. Paste in numbers on separate lines. This works well with copy/paste from Excel.
- OR - Enter multiple numbers in the search text box, separated by semicolons. For example 123456; 123457; 123458; Click Search.
- OR - From the device view, use the filter fields. See the paragraph below on filtering.
Filtering and sorting is done using the fields at the top of the columns:
Notes on filtering:
Filtering is only text based now.
If you filter out devices that are already selected, they will still be selected in the background. This can lead to some unexpected behavior if applying settings after filtering. Be sure to update the selection after applying a filter.
Connected Versus Committed
Since Connected (1) gives the time since the device last connected to OEM. Connected simply means a Hello message was sent so if it has connected recently, it will be green. If the device hasn't connected for a while, the colour will change to red.
Since Committed (4) gives the time since the device last uploaded data records. If the device has a connector set, this implies that data was successfully sent to the connected software platform, E.g. TG.
Different scenarios and the meaning of since connected and since committed:
When working correctly, most devices will have green since connected and since committed dates. The example in (3, 6) above shows this.
If the device cannot connect, or has no power, the Since Connected and Since Committed dates will both appear to be old. The example in (2, 5) shows this.
If the device is connecting, but cannot send data to the connected software platform, the since connected date may be green, but the since committed date may be orange or red. If this happens, check if the device setup correctly on the connected software platform. Check the serial number and device type.
Note: Since connected and since committed can be used to sort the table by clicking on the column headers (1, 4).
For more advanced OEM walkthroughs, choose from the following: