Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Digital Matter Site
    • Contact Us

    Getting Started with the Griffin Air

    Written by Fezile Mojapelo

    Updated at December 8th, 2025

      Contact Us

      If you still have questions or prefer to get help directly from an agent, please submit a request.
      We’ll get back to you as soon as possible.

      Contact Support
      • Home
      • Devices
      • Griffin Air

      Table of Contents

      Key Features: Griffin Air Key Info and Resources Key Technical Specifications Device Manager Documentation Technical Support and Advice Initial Provisioning Default Tracking Parameters

      The Griffin Air is a long-life ultra-rugged battery powered GPS and WiFi device for global asset tracking applications.

      Key Features:

      • Global Connectivity - Connect almost anywhere in the world with a cellular network with 4G Cat 1bis and 2G fallback
      • 2G Migration Plan - Operates on current 2G networks with a migration path to 4G when / if 2G networks are shut down
      • Bluetooth® Gateway – Report on Bluetooth Tags and Sensors to enable wireless Condition Monitoring, Tagged Asset Management, and more
      • Indoor/Outdoor Asset Tracking – Onboard GNSS, Wi-Fi AP MAC Address Scanning, and Cell Tower location for indoor/outdoor asset management
      • Certified for Air Cargo – Track cargo everywhere, with airline certified smart sensing capabilities to avoid transmissions while being transported in a plane.
      • Cloud-based location solving – Cloud-based location solving for substantial power savings when using Wi-Fi and Cell Tower scanning
      • Deploy-Once Battery Life – 8+ years on 3 x AA user-replaceable batteries with ‘battery low’ and ‘battery critical’ alerts
      • Adaptive Tracking Technology - Tracks assets when they’re on the move and enters sleep mode when stationary to conserve energy
      • Ultra-Rugged – Waterproof and rugged IP67 Housing

       

      Griffin Air Key Info and Resources

      Key Technical Specifications

      • 3-5.5V input voltage range
        • LiFeS2 batteries recommended
      • 4G Cat 1bis with 2G fallback modem
      • Internal Nano 4FF SIM

      Device Manager Documentation

      Device parameters and firmware are configured via our Device Manager interface. Make sure to check out the resources here. In particular Device Manager - Getting Started.

      Technical Support and Advice

      Digital Matter partners should Contact Support for any product issues or enquiries.

      For default tracking parameters check out this article.

      For more information on how to configure Bluetooth Scanning see Bluetooth Scanning.

       

      Initial Provisioning

      This guide is intended to assist new users in getting a Griffin Air online for the first time. Once you have some experience with the device, this process may change slightly.

      For example, you may wish to queue firmware and parameter updates before inserting a SIM and batteries - so that the device picks up new settings once it gets online.

      Provisioning Process

      Electrostatic Discharge (ESD) Warning

      The components used in the device can be damaged by Electrostatic Discharge (ESD). Suitable anti-static precautions (such as a grounded wrist strap) need to be taken when inserting the SIM card or handling the printed circuit board. Avoid touching any of the components or the GPS & GSM antennas. The manufacturer's warranty does not cover ESD damage.

       

      1. Provision on Tracking Platform

      While this is not specifically required to 'fire up' a device, it is generally helpful to do this step first as it will mean if all goes according to plan, we'll simply see our device appear online in this platform. 

      2. Insert SIM Card

      The Griffin Air uses a Nano (4FF) SIM Card. The device operates on 4G Cat 1bis & 2G networks, and as such requires a specific SIM card from these networks. 

      Locate the silver SIM holder on the PCB. There is an image on the silkscreen which shows the SIM orientation, slide the SIM into the holder with the keyed corner first and the SIM contacts orientated down to the main board.

      Click to Zoom

      3. Insert Batteries 

      Insert the batteries, following the markings on the battery holder indicating the polarity. The springs are the negative terminals. 

      4. Getting Online

      Once the batteries are inserted, the internal LED will come on and flash. The device will do the following:

      1. Connect to the server: If the SIM card works the device will connect to the OEM Server and attempt to download any firmware and parameter updates then fetch fresh GPS aiding data.
      2. Get a GPS Fix: The device will attempt to get a GPS fix. You can speed this up by moving to an area with good GPS signal.
      3. Reconnect to the server: The device will attempt to connect again to upload the result of the GPS Fix.

      If the device does not complete these steps in 10 minutes, it will go to sleep and try again on the next heartbeat or the next trip start.

      We are online!

      Once these steps are completed, if all has gone to plan, we will be able to see the device on the map on our tracking platform.

       

       

       Mounting and Installation

      The Griffin Air can be mounted onto an asset to be tracked using screws, bolts, cable ties, magnets, or industrial adhesives. 

      When choosing a mounting point, you have two competing goals

      • To minimize the chances of the device being accidentally crushed, dislodged or discovered by a thief
      • To maximize the GNSS and mobile reception and provide adequate ventilation.

      Key mounting notes:

      • Avoid installing the box completely enclosed in a metal box
      • Avoid installing in a location that will result in elevated temperatures. For instance, mounting the device in direct sunlight on the dash of an non-ventilated cabin may cook the batteries, leading to abnormally short service life. 
      • Try to orient the GNSS antenna towards the sky where possible (screw heads facing down)
        • The best possible mounting location for optimal GPS reception is one that gives a clear, 180 degree view of the sky and free from obstructions.
      • If installing in a potentially low signal environment, check the signal strengths reported in device data

      Default Tracking Parameters

      By default, the Griffin Air is setup for GPS Movement Based tracking. The following default settings apply:

      Update Rate:

      • Out of Trip (stationary): 12 hour heartbeats. This is a position and an upload every 12 hours.
      • In Trip (on the move):
        • Upload on movement detection.
        • GPS point every 2 minutes.
        • Upload every 30 minutes.
        • End a trip after 5 minutes of no accelerometer movement.
        • Upload on movement end.

      These settings and many more are configurable in the OEM Admin Interface. 

      The defaults provide a good starting point but it is important to monitor and tweak your settings to ensure the battery life is acceptable. Contact support if you require assistance. 

      Special Tracking Parameters

      The System Parameters that are specific to the Griffin Air are the following:

      • Barometer
      • Ground Mode (Adv)
      • Location Preferences (Adv)
      • Geolocation (Adv)

      These parameters can be changed, as the device has various configurable Barometer and Ground modes in order to best fit the use case. See the articles below for instructions.

      Configuring the On-Board Barometer

      Configuring Ground Mode

      Location Mechanism - Griffin Air

       

       

       

       

       

       

      aerial falcon

      Was this article helpful?

      Yes
      No
      Give feedback about this article

      Related Articles

      • Bluetooth® Getting Started - Tags & Scanning
      • Bluetooth® Tag Alerts on Telematics Guru
      • Active vs Passive Bluetooth® Scanning

      Subscribe to Partner News

      Subscribe to our mailing list to receive Digital Matter news, product and tehnical updates, and more.

      Subscribe

      Copyright © Digital Matter . All Rights Reserved.

      Privacy Contact Support

      Knowledge Base Software powered by Helpjuice

      DM Logo
      Expand