Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Fezile Mojapelo
fezile@digitalmatter.com
0
Article
Last Month
Dart3 Wiring and Installation guide
Published June 26th, 2025 by Fezile Mojapelo
The Dart3 is supplied with a 12-wire harness. The harness contains pins for various I/Os. For many installs, where we simply are looking for 'standard' vehicle tracking, we only need to connect 3-wires. For quick plug-and-play installs, there are additional Dart3 harness options (OBDII harness, Cig Lighter harness) - or the Bolt2 is a good option. T
Bulk Update Notification and Report Providers
Published June 27th, 2024 by Fezile Mojapelo
Telematics Guru offers email and SMS alerts and emailed scheduled reports. By default, emails are sent from no-reply@telematics.guru, and SMSes are generated using Clickatell. Partners have the option to configure emails to be sent via their own mail provider, or to set up their own SMS provider. This is not required to send alerts - just a good whi
Battery Life Estimates - Oyster3 2G
Published April 5th, 2024 by Fezile Mojapelo
End of Life The Oyster3-2G has officially reached End of Life (EOL). With global 2G shutdowns and the need for more efficient, future-proof devices, we recommend transitioning to our Global range, which offers improved battery life, Cat1-bis (2G fallback) support, enhanced GNSS, expanded sensor options, and longer lifecycle support. Whilst we no lo
Telematics Guru Integration Strategies
Published July 17th, 2024 by Fezile Mojapelo
What is Integration Telematics Guru (TG) is a full-featured Telematics software for end-users which supports multiple integration strategies. Some users may wish to present data downstream from TG in different ways based on their clients' use-case and application. In addition to traditional REST-style workflows, TG now also supports modern API capab
Location Preferences - Griffin Air
Published September 9th, 2024 by Fezile Mojapelo
The Griffin Air has both a full on-board GPS module and a Wi-Fi scanning module for indoor location scans. When using the GPS, the device resolves its cardinal position straight away. When using Wi-Fi scanning, the same location mechanism as our ‘Edge’ Devices can be used. This allows for resolving an inferred GPS position through the use of the Loc
Telematics Guru User Permissions Explained
Published January 16th, 2025 by Fezile Mojapelo
Checklist Permissions See Checklists in Telematics Guru . Fees may apply if enabling these permissions. Contact your local DM representative for further information. In general these are enabled for users within organisations that make use of checklists. Audit Checklists Allows the user to view audit logs pertaining to checklists Checklists in Tele
Digital Matter Status Page
Published June 27th, 2024 by Fezile Mojapelo
The status page is an essential resource for Digital Matter partners, providing real-time updates on the status and performance of DM systems. Partners can subscribe to notifications, in order to be informed of any planned system maintenance, outages, and any other technical difficulties. Should a user be unable to access any of our software p
Recovery Mode Details - Edge Devices and Barra Core
Published April 9th, 2024 by Fezile Mojapelo
Recovery mode can be used to help recover a stolen asset. When set, a device reports more frequently and begins 'live tracking' when moving. With battery-powered devices, we can easily switch from infrequent tracking (e.g. 4 x daily updates) to ‘live-tracking’ to recover an asset. Recovery Mode Behaviour and Parameters When in normal operation, the
Introducing the Oyster3 2G
Published April 4th, 2024 by Fezile Mojapelo
End of Life The Oyster3-2G has officially reached End of Life (EOL). With global 2G shutdowns and the need for more efficient, future-proof devices, we recommend transitioning to our Global range, which offers improved battery life, Cat1-bis (2G fallback) support, enhanced GNSS, expanded sensor options, and longer lifecycle support. Whilst we no lo
Manta Fusion Technical Drawing
Published July 1st, 2024 by Fezile Mojapelo
See attached Manta Fusion housing drawing - providing external dimensions. If spare screws are required, the ones supplied are 3mm x 8mm screws from Bossard Manta Fusion - Technical Drawing.pdf
Getting Started with the Griffin Air
Published September 10th, 2024 by Fezile Mojapelo
The Griffin Air is a long-life, ultra-rugged, battery-powered asset tracking device designed for global logistics and supply chain applications, including air cargo, with airline-certified smart sensing that automatically disables cellular transmissions while in flight, continues to log location and sensor data, and seamlessly resumes normal operati
Configuring Ground Mode
Published September 9th, 2024 by Fezile Mojapelo
The Griffin Air features ‘Ground Mode’, which is an advanced detection mechanism for determining whether a device is in a flight or not. This can be useful for determining when the device should go into a dormant mode so that it doesn't waste power or transgress air safety rules by attempting communication during flight. ‘Ground Mode’ is equivalent
Partner Emergency Contact
Published July 12th, 2024 by Fezile Mojapelo
Multiple emails can be added or edited in the Address Book Entry, simplifying user management in Telematics Guru. This avoids having to add each email individually and accommodates adding new contact details in bulk to your organisation's address book. It may be used to schedule reports to specific key staff within your or a customer's organisation.
Release Notes - Oyster3 2G
Published June 11th, 2024 by Fezile Mojapelo
End of Life The Oyster3-2G has officially reached End of Life (EOL). With global 2G shutdowns and the need for more efficient, future-proof devices, we recommend transitioning to our Global range, which offers improved battery life, Cat1-bis (2G fallback) support, enhanced GNSS, expanded sensor options, and longer lifecycle support. Whilst we no lo
Load More
