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    Fezile

    Fezile Mojapelo

    fezile@digitalmatter.com

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    Telematics Guru Integration Strategies

    Published July 17th, 2024 by Fezile Mojapelo

    What is Integration Telematics Guru (TG) is a full-featured Telematics software for end-users which supports multiple integration strategies. Some users may wish to present data downstream from TG in different ways based on their clients' use-case and application. Your first step will be to determine how frequently you want data to be sent to your t

    3270 Views 2 min

    Configuring Ground Mode Service

    Published September 9th, 2024 by Fezile Mojapelo

    The Griffin Air features ‘Ground Mode’ which is equivalent to ‘normal operation’. When the device is detected to be in flight, it is said to have EXITED ‘Ground Mode’. In this state, the device goes into a sleep mode until it detects that it is no longer in flight. It may still log data and scan for Bluetooth tags in this state, but it will not perf

    56 Views 1 min

    Recovery Mode Details - Edge Devices and Barra Core

    Published April 9th, 2024 by Fezile Mojapelo

    Recovery mode can be used to help recover a stolen asset. When set, a device reports more frequently and begins 'live tracking' when moving. With battery-powered devices, we can easily switch from infrequent tracking (e.g. 4 x daily updates) to ‘live-tracking’ to recover an asset.  Recovery Mode Behaviour and Parameters When in normal operation, the

    5131 Views 1 min

    Telematics Guru User Permissions Explained

    Published January 16th, 2025 by Fezile Mojapelo

    Checklist Permissions See Checklists in Telematics Guru . Fees may apply if enabling these permissions. Contact your local DM representative for further information. In general these are enabled for users within organisations that make use of checklists.  Audit Checklists Allows the user to view audit logs pertaining to checklists Checklists in Tele

    1691 Views 4 min

    Introducing the Oyster3 2G

    Published April 4th, 2024 by Fezile Mojapelo

    End of Life The Oyster3-2G has officially reached End of Life (EOL).  With global 2G shutdowns and the need for more efficient, future-proof devices, we recommend transitioning to our Global range, which offers improved battery life, Cat1-bis (2G fallback) support, enhanced GNSS, expanded sensor options, and longer lifecycle support. Whilst we no lo

    3747 Views 1 min

    Location Mechanism - Griffin Air

    Published September 9th, 2024 by Fezile Mojapelo

    The Griffin Air uses the same location mechanism as our ‘Edge’ Devices. This allows for both GNSS and Wi-Fi scanning in order to acquire a GPS position through the Location Engine.  Location Preferences It is possible to switch between the geolocation methods used for trip tracking and heartbeats. This can be set to use either/both GPS or/and WiFi.

    46 Views 1 min

    Dart3 Wiring and Installation guide

    Published June 26th, 2025 by Fezile Mojapelo

    The Dart3 is supplied with a 12-wire harness. The harness contains pins for various I/Os. For many installs, where we simply are looking for 'standard' vehicle tracking, we only need to connect 3-wires. For quick plug-and-play installs, there are additional Dart3 harness options (OBDII harness, Cig Lighter harness) - or the Bolt2 is a good option. T

    3261 Views 3 min

    Battery Life Estimates - Oyster3 2G

    Published April 5th, 2024 by Fezile Mojapelo

    End of Life The Oyster3-2G has officially reached End of Life (EOL).  With global 2G shutdowns and the need for more efficient, future-proof devices, we recommend transitioning to our Global range, which offers improved battery life, Cat1-bis (2G fallback) support, enhanced GNSS, expanded sensor options, and longer lifecycle support. Whilst we no lo

    3056 Views 1 min

    Digital Matter Status Page

    Published June 27th, 2024 by Fezile Mojapelo

      The status page is an essential resource for Digital Matter partners, providing real-time updates on the status and performance of DM systems.  Partners can subscribe to notifications, in order to be informed of any planned system maintenance, outages, and any other technical difficulties.    Should a user be unable to access any of our software p

    3945 Views 1 min

    Bulk Update Notification and Report Providers

    Published June 27th, 2024 by Fezile Mojapelo

    Telematics Guru offers email and SMS alerts and emailed scheduled reports. By default, emails are sent from no-reply@telematics.guru, and SMSes are generated using Clickatell. Partners have the option to configure emails to be sent via their own mail provider, or to set up their own SMS provider. This is not required to send alerts - just a good whi

    2487 Views 1 min

    Getting Started with the Griffin Air

    Published September 10th, 2024 by Fezile Mojapelo

    The Griffin Air is a long-life ultra-rugged battery powered GPS device for global asset tracking applications. Key Features: Global Connectivity - Connect almost anywhere in the world with a cellular network with 4G Cat 1bis and 2G fallback 2G Migration Plan - Operates on current 2G networks with a migration path to 4G when / if 2G networks are shut

    64 Views 3 min

    Manta Fusion Technical Drawing

    Published July 1st, 2024 by Fezile Mojapelo

    See attached Manta Fusion housing drawing - providing external dimensions. If spare screws are required, the ones supplied are 3mm x 8mm screws from Bossard Manta Fusion - Technical Drawing.pdf  

    2694 Views 1 min

    Partner Emergency Contact

    Published July 12th, 2024 by Fezile Mojapelo

    Multiple emails can be added or edited in the Address Book Entry, simplifying user management in Telematics Guru. This avoids having to add each email individually and accommodates adding new contact details in bulk to your organisation's address book. It may be used to schedule reports to specific key staff within your or a customer's organisation.

    3602 Views 1 min

    Release Notes - Oyster3 2G

    Published June 11th, 2024 by Fezile Mojapelo

    End of Life The Oyster3-2G has officially reached End of Life (EOL).  With global 2G shutdowns and the need for more efficient, future-proof devices, we recommend transitioning to our Global range, which offers improved battery life, Cat1-bis (2G fallback) support, enhanced GNSS, expanded sensor options, and longer lifecycle support. Whilst we no lo

    2501 Views 1 min
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