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Device Statistics

Written by Matthew Clark-Massera

Updated at March 27th, 2025

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Table of Contents

What do the counters tell us? Where are the counters found? HTTP Connector Settings Reset Statistics Note

The Device Statistics (also known as Device Profile Counters) report long-term, low-frequency counters for performance monitoring and prediction. This is available on our battery-powered devices, only.

What do the counters tell us?

Counters will allow you to monitor the performance of each device, such as voltage, GPS fix time, upload time, etc. If certain trends are seen, such as an increased Failed GPS Fixes, this allows the user to determine if certain parameters, such as GPS Settings, or Upload Timeouts will need to be modified, or if the device is simply placed in a location where it cannot receive good signal.

It can also be used for battery usage trends. For example, a failed upload uses up to 20 times the power of a successful upload. This is because a failed upload scans the bands for 3 minutes (registration timeout), while a successful upload is typically done within 5 – 10 seconds. This can be seen in the photo of the counters below. 

  • The device had over 2000 uploads with a successful upload time of slightly over 5 hours, while the roughly 200 failed uploads had the device on, attempting an upload for over 9 hours! 
  • This is from the bottom of the Details page on Device Manager.

Where are the counters found?

Device Counters can be found via:

  1. Device Details in Device Manager
  2. Device Logs
  3. Battery Management page in TG

To view within Device Manager, click on the serial for details of the device you are interested in:

This will load a new page (if selecting the serial) or open a new window (selecting the icon after the serial). 

The device counters can be found at the bottom of the details section.

Historical counter values will appear in the Device Logs

However, the format is not as readable as in the Device Details Section:

DeviceCounters. DeviceProfiling[0:5311 3:5300 4:5389 128:806 129:12922 130:87 131:20810 132:1586 133:27366 134:384 135:12444 138:1981 139:95 140:0 141:0 142:2382712] 

HTTP Connector Settings

Device counters are sent to third-party endpoints but OEM filters them out by default for HTTP connections. Contact support and our team can adjust your connector setup to send this information through to your HTTP endpoint. 

Counter ID's:
Counter ID Use Units
0 Internal Battery Voltage 1 mV
3 Maximum Temperature 0.01 C
4 Initial Internal Battery Voltage 1 mV
128 Successful Uploads 1 upload
129 Successful Upload Time 1 second
130 Failed Uploads 1 upload
131 Failed Upload Time 1 second
132 Successful GPS Fixes 1 fix
133 Successful GPS Fix Time 1 second
134 Failed GPS Fixes 1 fix
135 Failed GPS Fix Time 1 second
138 Accelerometer Wakeups 1 wakeup
139 Trips 1 trip
140 GPS Fixes Due to 'Upload on Jostle' 1 fix
141 Uploads Due to 'Upload on Jostle' 1 upload
142 Uptime 1 second
143 
Tx Count 
1 tx 
144 
Rx Count 
1 rx 
145 
Successful Wifi Scans 
1 
146 
Failed Wifi Scans 
1 
147
Sensor Sample Count 
1 
148 
BLE Module Uptime 
1 s 
149 
BLE Module Failures 
1  
150 
BLE Scans 
1 
151 
Power On Resets (since manufacture) 
1 battery insertion 
152 
Reboots (since POR) 
1 reboot 
153 
Radar Failures  
1  
154 
Radar Scans 
1 

 

Reset Statistics

Our battery powered devices provides various indicators like the battery low and battery critical flags, when the batteries are nearing their end of life. This gives the opportunity to get the batteries changed before they go flat.

In certain cases, even after having a battery change and the voltage getting back to normal - above the battery low threshold after a brownout, the flags may not clear.

Generally, this is due to the batteries being changed over very quickly and the device not having a chance to properly reset. For best results after removing batteries, wait around 15 seconds before inserting the next set to be 100% sure.

The latest versions of device firmware incorporate a "Reset Device Statistics" option that will clear the low/critical battery flag and device statistics. This can be accessed from Device Details > Reset Device Statistics.

Or, it can be handled programmatically via API call - contact support for OEM WebAPI documentation

For this option to work successfully, ensure

  • The device is on the FW which supports this feature. Please check the FW release notes for each device for this information.
  • Allow a few update/heartbeats for the device to clear the flags after resetting the statistics.

 

Note

Resetting the device statistics will also reset the battery percentage for devices with battery meter, regardless of whether the reset was after a battery change or a UVLO.

 

 

device manager counters voltage stats device statistics device counter device profile counter

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