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Knowledge base
Information for Partners
Tools for Partners (SIMs, Installs, Equipment)
4
Installers in the AU Region
Test/Provisioning Equipment for Partners
4G Connectivity - Cat-M1 vs NB-IoT, Coverage, Providers and Roaming
SIM Providers - 4G Cat-M1/Nb-IoT + Roaming
Miscellaneous
1
Telematics Devices and Fuel Tax Credits
Getting Started
Telematics Guru
4
Telematics Guru - Getting Started
Inviting Users - Getting Started
User Permissions
Setting up a Low Battery Alerts
OEM Server
2
OEM Server - Getting Started
Since Connected / Since Committed
Common Configurations
21
Accident Data Exports
Accident Detection and Reconstruction
Cellular Battery Powered Device Upload Timeouts
Common Concepts - Digital Inputs
Common Concepts - Idle & Inactivity Monitoring
See all 21 articles
General Troubleshooting
7
Getting Started - Glossary of Terms
Troubleshooting - Devices Not Connecting
GPS Troubleshooting
Telematics Guru Telemetry - Getting Started
Cellular Reception Troubleshooting
See all 7 articles
Devices
14
How to Use The Installer Page
Installer Flowchart
Bolt - Getting Started
Dart - Getting Started
Dart 2 - Getting Started
See all 14 articles
Telematics Guru
Getting Started
15
Getting Started - Telematics Guru
Getting Starting - Trips
Live View - Telematics Guru
Clustering on the Live View (BETA)
Telematics Guru FAQs
See all 15 articles
TG App
2
TG App - Selecting the Right Region
Push Notifications in the TG App
User Guides
15
Creating an Asset
Asset Setup - FAQs
Events vs Alerts
How To Guide: Geo-fences
Common Concepts - Geofence Downloads to Device
See all 15 articles
Adminstration Actions + White Labelling
11
Admin Actions FAQs
Setting up a User Account
Localisation: Time Zone, Temperature, Distance, Data Formats
Telematics Guru White Labeling
Telematics Guru - Custom/White Label Device Names
See all 11 articles
Alerts
12
Alerts - Set up an Alert with the Wizard
Panic/Duress Alert on Telematics Guru
Telematics Guru - Alert Token Definitions
Customise the Duress Sound
How do I activate a Movement Alert?
See all 12 articles
Reports
9
Run Hours (Low Usage) Report
Ploughing and Spraying Area Reports
Admin Billing Report
Custom Reports
Schedule the Devices Not Connecting Report
See all 9 articles
TG Troubleshooting
2
Can't Login to the Telematics Guru App?
Why Aren't I Receiving my Email Alerts?
Billing
4
Asset Billing
Asset Billing Plans
Admin Billing Reports
PPM Calculator
Tagged Assets + Bluetooth Tags
5
Getting Started With Bluetooth Tags in TG
Create a Tagged Asset in Telematics Guru
Viewing Guppy BT Tags in TG
Tagged Asset Telemetry
Tag Map
Third Party Devices
4
Setup For Pivotel Smartone devices
Teltonika FM1120 Setup
CalAmp Support (BETA)
SPOT Devices (beta)
Developer API
2
Recovery Mode
Immobilisation
OEM Server
Getting Started
13
Get Notified! - Sign up for device technical updates
Put the Device into a Group
Edit Individual Parameters - Change Device Settings
Create a Parameter Template
Apply a Parameter Template
See all 13 articles
Troubleshooting
6
Data Capturing on OEM
Turn on Debug Logging
View Device Logs
View Server Logs
View Live Server Logs in the Debug Terminal
See all 6 articles
OEM Server
6
Connectors in OEM Server
New Resellers in OEMserver
Obtaining PAC codes for SigFox Serials
OEM Server Misc
Frequently seen OEM Server Log Reasons
See all 6 articles
Integration
10
Choosing an Integration Strategy
Multi-Connector
Product ID's
Azure-IOT Hub Helper
Decode Cellular Uplink Payload using your Browser
See all 10 articles
Admin Actions
5
Device Groups: Distributor; Vendor; Client
CSV Device Info Export
Bulk Firmware Update
Set the Connector
OEM Billing
MyGeotab
8
Provision a MyGeotab Device on OEM Server
Terminate (Un-provision) a Device
DM Digital Input to MyGeotab Aux Mappings
DM Profiling Counters to MyGeotab 3rd Party API Mappings
DM to MyGeotab Integration Description
See all 8 articles
Advanced Solutions & Concepts
APN Details
8
Auto-APN feature
2G/3G APN - how do I set the APN on my device to get it on the network?
4G APN - How do I set the APN to connect to the network?
Wired Provisioning Tool
Multi-APN setup in Admin Parameters
See all 8 articles
SIMS & SMS Commands
3
FAQ - SIM Cards
SMS Commands
Digital Matter SMS App
System parameters
7
Why are digital input changes not showing on the server straight away?
Input Monitor Setup
Buzzers
Setting the 4G technology (NB-IoT or CAT-M1)
(FAQ) Upload Delay (Latency) after a network error
See all 7 articles
Immobilisation & Driver ID
6
Driver ID & Immobilisation methods with Powered Devices
Driver ID Options
Driver ID and Immobilisation Troubleshooting
Driver Lists
Driver ID - What cards can the Digital Matter RFID reader read?
See all 6 articles
Provisioning Devices
2
Provisioning devices - toggle external power to force a server connection and upload
DM LoRaWAN™ Default Application EUI's (AppEUI)
Calculators
2
Periodic Tracking - Battery Calculator
Trip Tracking - Battery Life Calculator
Electrical Concepts
3
Devices and Inputs: Dry Contact / Open Collector / Open Drain
Measuring 4-20mA Current Loop Signals with an Analog Input
Minimum Voltages for Devices + Under Voltage Lockout
Bluetooth Tags, Sensors and Scanners
Getting Started + FAQ
4
Bluetooth Getting Started - Tags & Scanning
Bluetooth - Frequently Asked Questions
Accessing Bluetooth® Records in Telematics Guru
Asset Tracking With Bluetooth - Application and Device Guide
Documentation
10
Bluetooth Long Range
Active vs Passive Bluetooth Scanning
Bluetooth Questions - Webinar 4th Dec 2019
Integrating Tags
Choosing Bluetooth Scan Length
See all 10 articles
Guppy Bluetooth®
5
Guppy Bluetooth® - Getting Started
Guppy Bluetooth® Datasheet
Guppy Bluetooth® Range vs Battery Life
Guppy Bluetooth Remaining Battery Capacity Estimate
Guppy Configuration Guide
SensorNode Bluetooth®
3
Getting Started - SensorNode Bluetooth®
Viewing SensorNode Bluetooth® Data in Telematics Guru
Connecting a SensorNode Bluetooth® to a Remora2, G120
3rd Party Bluetooth Tags and Sensors
1
Fuel Level Monitoring - Reading Technoton DUT-E S7 and Escort Probes
Bolt OBDII
Getting Started
3
Bolt - Getting Started
BOLT - FAQs
Bolt - Assembly Instructions
Troubleshooting
1
General Troubleshooting
Documentation
5
Bolt Label Dimensions
Bolt OBDII Firmware Release Notes
Bolt - Attaching External Power
Bolt - Datasheet
Bolt - White Labelling Imagery
How To Guides
4
Bolt OBD II - Overview of Operations
How to Install an OBDII Splitter Cable with the Bolt
Idle Monitoring on the Bolt
Bolt Installation Video
System Parameters
1
Bolt OBII - System Parameters
Dart & Dart 2
Getting Started
4
Dart - Getting Started
Dart 2 - Getting Started
Dart - FAQs
Dart2 - Installation Guide
Troubleshooting
1
Dart2 -Troubleshooting
Documentation
9
Dart Firmware Release Notes
Dart 2 Firmware Release Notes
Dart 3G Datasheet
Dart 2 - Datasheet
Dart Harness Definition
See all 9 articles
Batteries
1
Dart Batteries
How To Guides
4
Speeding - Dart On-Device Setting
Dart - Install and Setup a Duress Button
Connect an iButton Reader to the Dart
Setting up Secondary Run Hours
System Parameters
1
Dart - System Parameters
Eagle
Getting Started
2
Eagle - FAQ
Eagle - Getting Started
How to Guides
2
The Eagle - Soil Moisture Probe Setup
Eagle - Wiring up a DM Temperature Sensor
Batteries
0
Documentation
4
Eagle Data Sheet
Eagle - Technical Drawing
Eagle - Firmware Release Notes
Eagle Bluetooth Firmware Release Notes
System Parameters
1
Eagle - Default I/O Mappings
Falcon
Getting Started + Setup and Wiring
4
Falcon - Getting Started
Falcon - Wiring in DM I2C Sensors
Falcon - FAQs
Falcon - External Power
Documentation
6
Falcon Data Sheet
Falcon Firmware Release Notes
Falcon - High Res Images
Falcon - Technical Drawing
Falcon Default I/O Mappings
See all 6 articles
Batteries
2
Falcon Cellular Battery Life Estimate Calculator
Falcon Cellular Battery Recommendations
System Parameters
2
Falcon Cellular - Configuring Wi-Fi Lookups
Falcon - System Parameters
How To Guides
10
Falcon Cellular Recovery Mode
Falcon Cellular - Configuring Task Schedules
Falcon Cellular - Configuring Analog Thresholds
Falcon Cellular - Temperature Sensor Setup
Falcon Cellular - Cold Chain Tracking
See all 10 articles
Troubleshooting
1
Falcon - Troubleshooting
G62
Getting Started
1
G62 - Getting Started
Troubleshooting
1
G62 - Troubleshooting
Documentation
9
G62 Cellular Default IO Mappings
G62 Cellular Datasheet
G62 Cellular Firmware Release Notes
G62 Wiring Diagrams
G62 Installation Guide
See all 9 articles
How To Guides
3
Connect an iButton Reader to the G62
G62 - Setup for Periodic Only/Heartbeat Only
G62 - Input Monitor Setup
System parameters
1
G62 System Parameters
G100
Getting Started
2
G100 - Getting Started
G100 IP Housing Guide
Troubleshooting
1
G100 - Troubleshooting
Documentation
9
G100 Harness definition V1
G100 Datasheet
Icom Radio Gps Extraction User Manual
G100 User manual (G100-UM) Rev1_0
G100 LED Behaviour
See all 9 articles
How To Guides
4
Example: Setting up Refrigeration Truck Monitoring
G100 Buzzer Setup
G100 Lone Worker Alarm
G100 - Input Monitor Setup
System Parameters
1
G100 - System Parameters
Iridium
6
Iridium Parameter Editing
Choosing an Iridium Data Package
G100 Iridium Setup and Data Document
G100 Iridium Hybrid Brochure
Iridium Setup
See all 6 articles
G120
Iridium
5
G120 + Iridium Tracking Component Overview
G120 Iridium Quick Start Guide
G120 Iridium Set Up and Operation
Iridium Troubleshooting
G120 Iridium Harness
Getting Started
1
Getting Started - G120
Documentation
7
G120 Firmware Release Notes
G120 Datasheet
G120 - High Res Images
G120 Harness Definition
G120 Installation Guide
See all 7 articles
How To Guides
3
Using Wiegand Driver ID Readers with the G120
Wiegand Driver ID Readers and Keypads
RS232 Passthrough Mode
System Parameters
2
G120 Default I/O Mappings
G120 System Parameters
Bluetooth
2
G120 - Bluetooth Tag Scanning Setup
Connecting a SensorNode Bluetooth® to a G120
G200
Documentation
2
G200 Spec Sheet
G200 Firmware Release Notes
Getting Started
0
How To Guides
0
Troubleshooting
0
System Parameters
0
Remora
Getting Started
7
Remora - Getting Started
Remora Default Settings
Remora - Assembling the Housing
Remora LED Behaviour
Remora Start Up Sequence
See all 7 articles
Troubleshooting
5
Remora Troubleshooting - Battery Problems
Remora - Small movements not showing - "Suppress GPS Wander" flag
Remora Troubleshooting - Checking the Cellular Signal Strength
Remora Troubleshooting - No Connection
Remora - Troubleshooting
Documentation
12
Remora 3GE Datasheet
Radio Equipment Directive DoC
Remora - Technical Drawing
Remora Recovery Mode
Remora OEM Debug Stats
See all 12 articles
Batteries
6
Remora Battery Connector
Remora Battery Testing Summary
Remora Battery Recommendations
Remora Battery Voltage to Capacity Lookup
Remora Battery Calculator Spreadsheet
See all 6 articles
How To Guides
5
Remora - tracking Odometer accurately
How To: Increase the tracking rate when the Remora is In Trip
Tamper Detection
Remora - using the tamper input for a switch
Remora - Battery Low Indicator
System Parameters
4
Jostle Mode on the Remora
Remora - Using the Accelerometer to Start and Stop Trips (Jostle Trips)
Remora Accelerometer Settings - Wakeup Sensitivity
Remora Accelerometer Settings - High-G Events
Remora 2
Getting Started
2
Remora2 - Getting Started
Remora2 - Default I/O Mappings
Bluetooth
2
Remora2 Bluetooth Tag Scanning - Getting Started
Upgrading Bluetooth Firmware
Trouble Shooting
1
Remora2 - Trouble Shooting
Documentation
4
Remora2 Datasheet
Remora 2 Firmware Release Notes
Remora2 - Technical Drawing
Remora 2 Bluetooth Firmware Release Notes
Batteries
2
Remora2 Battery Recommendations
Remora2 Battery Life Estimate
How To Guides
4
Set the Remora2 to Periodic Tracking Only
Jostle Mode on the Remora2
Tamper Detect on the Remora2
Connecting a Sensornode Bluetooth to a Remora2 & G120
System Parameters
1
Remora2 - System Parameters
Oyster & Oyster2
Getting Started
6
Oyster Cellular - Getting Started
Oyster 2 - Getting Started
Oyster & Oyster 2 - FAQs
Oyster Assembly Guide
Sealing the Oyster
See all 6 articles
Troubleshooting
1
Oysters - Troubleshooting
Documentation
10
Oyster Cellular 3G Datasheet
Radio Equipment Directive DoC
Oyster2 Cellular Datasheet
Oyster2 Firmware Release Notes
Oyster Cellular Firmware Release Notes
See all 10 articles
Batteries - Oyster V1
4
Oyster Cellular uses "off the shelf" 1.5V AA Lithium Batteries
Oyster Cellular Battery Capacity Estimate
Oyster Cellular Battery Test Summary
Oyster Cellular Battery Life Estimate Calculator
Batteries - Oyster2
3
Oyster2 Battery Recommendations
Oyster2 - Battery Capacity Estimate and Low Battery Flag
Oyster2 Cellular Battery Life Estimate Calculator
System Parameters
4
Oyster2 System Parameters
Oyster Cellular Default IO Mappings
Oyster2 IO Mappings
Oyster Cellular Default Settings
Yabby GPS & WiFi
Getting Started
5
Yabby Cellular GPS & WiFi - Getting Started
Yabby Cellular Overview of Operation
Yabby Cellular LED Behaviour
Yabby Cellular - Why doesn't the map icon change from red to green?
Yabby WiFi Location Billing on TG (TG Wifi Lookup Fees)
Troubleshooting
1
Yabbys - Troubleshooting
Documentation
9
Yabby Cellular GPS Datasheet
Yabby WiFi Datasheet
Yabby Cellular (GPS/Wi-Fi) System Parameters
Yabby Cellular Default IO Mappings
Yabby GPS Firmware Release Notes
See all 9 articles
Batteries
3
Yabby Cellular GPS Battery Life Estimate Calculator
Yabby Cellular Wifi Battery Estimate Calculator
Yabby Cellular Battery Capacity Estimate
How To Guides
5
How to set up Man Down Alerts (Yabby Cellular + GPS)
Set the Yabby Cellular to Periodic Tracking only
Configure the Yabby Cellular + GPS to alert on after hours movement
Set up a Low Battery Alert (Yabby Cellular+GPS)
Set up High-G Event Detection (Yabby Cellular/GPS)
System Parameters
0
LoRaWAN
General
6
LoRaWAN Overview
LoRaWAN Config Cable
Which LoRaWAN Spec does DM comply with?
LoRaWAN™ Frequency Plans And Class
Digital Matter LoRaWAN™ stack join schedule
See all 6 articles
Yabby LoRaWAN™
7
Configuration and Usage Guide
Yabby LoRaWAN Integration
Yabby LoRaWAN Config App
Decoding the Yabby LoRaWAN Payload
Yabby LoRaWAN Firmware Release Notes
See all 7 articles
G62 LoRaWAN™
8
G62 LoRaWAN Configuration and Usage Guide
G62 LoRaWAN Wiring Harness Diagram
G62 LoRaWAN Integration Document
G62 LoRaWAN Internal LED Behaviour
G62 LoRaWAN Firmware Release Notes
See all 8 articles
Guppy LoRaWAN™
16
Configuration and Usage Guide
Guppy LoRaWAN Datasheet
Guppy LoRaWAN Integration
Connecting the Guppy to TG via The Things Network
Introduction to the Guppy LoRaWAN
See all 16 articles
Oyster LoRaWAN™
14
Configuration and Usage Guide
Oyster LoRaWAN Datasheet
Oyster LoRaWAN Integration
Connecting to Telematics Guru over The Things Network
Oyster LoRaWAN Config App
See all 14 articles
Oyster Sigfox
General
16
Provisioning for Telematics Guru on the Sigfox Backend
Configuration and Usage Guide
How to Change Settings?
Oyster Sigfox Config App
Setup for Periodic Only Updates
See all 16 articles
Documents
2
Oyster Sigfox Datasheet
Oyster Sigfox Getting Started Guide
Integration
7
Oyster Sigfox Integration (Complete Protocol)
Decoding the Oyster Sigfox Payload: Examples
Decoding The Oyster Sigfox Payload - Javascript example code
Decode Sigfox Uplink Payload using your Browser
Changing Oyster Sigfox Parameters: Implementing the Downlink Payloads
See all 7 articles
Oyster Sigfox on Telematics Guru
1
Oyster Sigfox Default IO Mappings
Batteries
2
Oyster Sigfox Battery Life Estimate Calculator
Oyster Sigfox Battery Curves
IoT Sensor Devices
General/Setup
10
SensorData/SensorNode Overview of Operation
IoT Devices - Schedules
SensorData - SDI-12
SensorData - Wiring up I2C Sensors
IoT Devices - Analogue Input
See all 10 articles
Integration (All IoT Devices)
5
SensorData LoRaWAN Payload Examples
SensorNode Payload Decoding Examples
SensorData/SensorNode Integration
Decode SensorData Sigfox Uplink Payload using your Browser
Decode SensorNode/SensorData LoRaWAN Uplink Payload using your Browser
SensorNode LoRaWAN
8
SensorNode Configuration App
Connecting the SensorNode to the Config App
SensorNode LoRaWAN Datasheet
SensorNode: Wiring up a DM Temp/RH sensor
SensorNode LoRaWAN - Wiring up a DM Temperature sensor
See all 8 articles
SensorData LoRaWAN
7
SensorData LoRaWAN brochure
SensorData LoRaWAN - Configuration and Usage Guide
SensorData LoRaWAN - Configuration App
SensorData LoRaWAN - LoRaWAN Setup
SensorData LoRaWAN - Sending data from The Things Network to the Digital Matter Sensor Data Demo application
See all 7 articles
SensorData Sigfox
6
SensorData Sigfox Brochure
SensorData Sigfox - Configuration and Usage Guide
SensorData Sigfox - Configuration Tool
SensorData - SDI12 Setup
SensorData Sigfox - Sending data from Sigfox to the Digital Matter Sensor Data Demo Application
See all 6 articles
Marketing/White Label Material
High Res Product Images
1
Device High Res Product Images
Product Datasheets
2
Cellular Product Datasheets
LoRaWAN Product Datasheets
Digital Matter LOGO
1
Digital Matter logos
Marketing Material
4
Yabby LoRaWAN Brochure
G62 LoRaWAN Brochure
Device Overview
Telematics Guru Presentation
User Guides
1
Telematics Guru - Getting Started
Batteries
LTC Battery Specifications
1
LTC Battery Data Sheet
Material Safety Data Sheets
2
Dart Battery MSDS
G100 Battery MSDS
Icom Radios
General
5
Icom Radio GPS Utilisation Manual
ICOM Radio Troubleshooting
Wiring the G100 to an ICOM Mobile Base Station
Icom Radio Programming
Setting the ICOM HandHeld Serial Number
Peripherals
Flexi Cards
1
Flexi I2C Analogue Card
Supported Sensors
2
Digital Matter I2C Temperature Sensor Datasheet
Supported Sensors and Inputs
5 Digit Keypad
1
5 Digit Keypad Setup
Flexi1
General
5
Flexi 1 - Default heartbeat period
Flexi 1 - Configuring task schedules
Flexi 1 - What does the Upload Watchdog do?
Flexi1 Performance Counters
Flexi1 - Default Mappings
Hardware
6
Flexi 1 - Mounting & Enclosure Requirements
Flexi 1 - What is jumper JP1 for?
Flexi 1 - What do the LEDs and button do?
Flexi 1 - External Serial/RS232 Port
Flexi1 - Power
See all 6 articles
Peripherals
7
Flexi 1 - How do I set up analog sampling?
Flexi 1 - Measuring 4-20mA signals with the analog input
Flexi 1 - Wiring up an SDI-12 sensor
Flexi 1 - Wiring up a DM Temperature Sensor
Flexi1 - Wiring up a Rain Gauge
See all 7 articles
Config Tool
2
Flexi1 USB Debugging
Get the Flexi1 Modem IMEI
G52 Solar
Battery Power
3
What Are the Default Settings For Tracking?
G52S Nuisance Wake-up Protection
Power Bands vs. Behavior - do they match?
General
3
G52S Time
G52S LED Behaviour
G52S Default IO Mappings
Documents
2
G52S Datasheet (G52S-DS) Rev1_1
G52S User Manual (G52S-UM) Rev1_2
G60
Settings (System Parameters)
1
G60 Heartbeat Parameter
Documents
8
G60 Datasheet (G60-DS) Rev1_0
G60 Harness Option 1 - RS232
G60 ICASA Approval
G60 Warranty
G60 Battery Notice
See all 8 articles
Trips
1
How do I setup a G60 to not increment Odometer and Run Hours when being transported?
General
3
G60 - Wiring up a garmin FMI cable
Installing .Net Framework on Windows
G60 3-Wire Pin Out
Troubleshooting
1
G60 - Troubleshooting
GPS Logbook
Getting Started
0
Bolt
0
Classic
0
General
1
Sales Enquiry: Live vs Classic
Troubleshooting
1
Getting Classic Device Serial Number
