Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Digital Matter Site
  • Contact Us

Known Issues

Written by Matthew Clark-Massera

Updated at April 23rd, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Contact Support
  • Home
Issue Status Created Updated

Connectivity issues with Vodafone SIM Cards

 

For Vodafone SIM customers, in some regions, devices are experiencing connectivity issues.

 

When we View Device Logs Numerous instances of "aborting oneshot data" messages are observed.

 

Aborting oneshot data means the connection was aborted mid data transfer (i.e. we could get on the network, and connect, but it failed after that). 

 

This is generally due to Firewalls on Vodafone's network. 

 

The user should request to Vodafone:

“Please update the APN access list for the SIM cards with all IP addresses and FQDNs from this article. Please include the US and EU instances to ensure cross-over access at a later stage.”

 

Workaround Available

 

 

22-Jan-25 26-Mar-25

Duplicate BLE Tags in Tag List

 

When there are 2 tags of the same type (e.g. ELA T) with MAC addresses which are exactly 128 apart, the tag can appear twice in the device's Bluetooth Tag List. 

 

This is a rare edge case. 

 

All BLE Gateway Devices are affected. New firmware releases are in development. 

Solution Scheduled 10-Mar-25 10-Mar-25

Cell Tower Fallback does not work. 

 

On the Manta-Fusion and Barra GPS - even if Cell Tower Fallback is correctly configured, the device will not send Cell Tower Data if other location attempts fail. 

 

Resolved via Firmware Update:

Barra GPS - 1.5

Manta Fusion - 1.2

Resolved Oct-24 Oct-24

Oyster3-Global Battery Voltage displays as 0V

 

Addressed in firmware version 1.13

Update your device firmware to the latest to resolve.

 

Resolved Dec-25 25-Feb-25

Telematics Guru - Scheduled Driver Scorecard Report sends an empty report even when ‘Send if No Data’ is checked. 

 

Underneath the surface, the problem is that the report is technically populated with the driver name, even when all of the other fields are empty.

Solution Scheduled

(ETA April-25)

10-Feb-25 10-Mar-25

Remora3 Global BLE Tag Scanning - Tag Lost not being logged

 

Remora3 Global is only logging Tag Found logs and not Tag Lost logs.

Under Investigation 22/04/2025  

 

 

 

problem log trouble list

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

Subscribe to Partner News

Subscribe to our mailing list to receive Digital Matter news, product and tehnical updates, and more.

Subscribe

Copyright © Digital Matter . All Rights Reserved.

Privacy Contact Support

Knowledge Base Software powered by Helpjuice

Expand