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    Delayed Uploads on Hard-Wired Devices

    Written by Matthew Clark-Massera

    Updated at June 8th, 2023

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      • Device Troubleshooting

      Apart from general connectivity issues (such as limited coverage and network congestion) causing upload delays, certain events like frequent input switching (see example below) can cause delays in transmission.

      A good example that often worries partners is experiencing delays when the External power (VExt) input quickly changes between multiple states within 2 minutes. For instance,

      VExt is set LOW->HIGH - Data is send successfully to the servers/tracking platform.
      A few seconds later.
      VExt Input is set HIGH->LOW - Data is not sent immediately. Data is sent to the servers after 2 mins.

      This behaviour is expected as Telcos/Networks do not want devices registering more than 30 times an hour. If a device tries to register more than 30 times in an hour, it will fail. 

      This is due to the fact that the nrf9160 cellular modem throttles uploads to once every 2 minutes in order to gain network approval. Otherwise, you might experience something like this, device registers/uploads 30 times in 10 minutes, then fails uploads for the next 50 minutes which is not desirable.

      In trip, a device attempts to register once and stays connected - all 1 connection/1 network registration. Thus, we can still get near real time updates and not updates every 2 minutes only.

      To fix delays when monitoring fast input change (while not in trip), you can use "Stay Connected to LTE" Mode found in System Parameters -> Upload settings. Only set this if you know what you are doing; recommended to be used by advanced users only.

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