Digital Matter Support

TG Troubleshooting

Telematics Guru Telemetry - Getting Started
Telemetry Telemetry is a section in Telematics Guru under the Assets menu. There are two record sections available, Input/Output telemetry and standard dis...
Mon, 2 Sep, 2019 at 1:22 PM
Yabby Cellular - Why doesn't the map icon change from red to green?
By default, the Yabby is set up as a point based asset. The default tracking settings lead to infrequent reporting, and it makes more sense to deal with ass...
Thu, 20 Dec, 2018 at 3:01 PM
Can't Login to the Telematics Guru App?
The most common cause for not being able to log into the app is that the region has not been correctly selected.  The region will be the same for you an...
Fri, 17 Aug, 2018 at 5:36 PM
Why Aren't I Receiving my Email Alerts?
There have been rare cases where the emails stop being received by the user. One possible reasons for this is the user's mailbox bounced the email. The...
Fri, 26 Jul, 2019 at 10:56 AM