Digital Matter Support

General Troubleshooting

Troubleshooting - Devices Not Connecting
No Connection If a device is not connecting, it is usually power or SIM related   Troubleshooting Guide Please also see the attached flowchart. Chec...
Mon, 30 Mar, 2020 at 10:32 AM
GPS Troubleshooting
For detailed GPS troubleshooting, Extra GPS debug messages can be enabled on OEM Server. Generally the issue to debug is that the device is not getting a fi...
Mon, 30 Mar, 2020 at 9:52 AM
Cellular Reception Troubleshooting
Digital Matter Cellular devices report their cellular signal strength in Analogue 4 by default. The value reported is the signal strength seen at the beginn...
Tue, 13 Aug, 2019 at 3:13 PM
Troubleshooting - Proactive Monitoring
Long term tracking across large areas requires monitoring as to how the devices are functioning especially battery powered assets.  For example; knowing th...
Fri, 24 Jan, 2020 at 1:36 PM