General Troubleshooting

Getting Started - Glossary of Terms
Committed When a device is committed to oem, it has successfully uploaded  and had data records acknowledged by the end point. If the device has a conn...
Thu, 13 Jun, 2019 at 2:58 PM
Troubleshooting - Devices Not Connecting
No Connection on Power Up If a device is not connecting, it is usually power or SIM related.  Please also see the attached flowchart. Check that the...
Wed, 12 Jun, 2019 at 11:57 AM
GPS Troubleshooting
GPS troubleshooting For detailed GPS troubleshooting, GPS debug message can be enabled on OEM Server. When the debug level is set to Info, GPS debug messa...
Tue, 28 May, 2019 at 3:40 PM
Telemetry - Getting Started
Telemetry Telemetry is a section in Telematics Guru under the Assets menu. There are two record sections available, Input/Output telemetry and standard dis...
Thu, 13 Jun, 2019 at 2:53 PM