General Troubleshooting

Troubleshooting - Devices Not Connecting
No Connection If a device is not connecting, it is usually power or SIM related   Troubleshooting Guide Please also see the attached flowchart at the ...
Tue, 14 Apr, 2020 at 9:23 AM
GPS Troubleshooting
For detailed GPS troubleshooting, Extra GPS debug messages can be enabled on OEM Server. Generally the issue to debug is that the device is not getting a fi...
Wed, 1 Jul, 2020 at 12:31 PM
Common Reset Reasons
When a device resets, you will typically see a log such as the one below: Debug[GEN][Crit]: VBat = 4888 mV, Reset = 0X4, Watchdog = 0x1 There are two va...
Wed, 19 Aug, 2020 at 1:51 PM
Cellular Reception Troubleshooting
Digital Matter Cellular devices report their cellular signal strength in Analogue 4 by default. The value reported is the signal strength seen at the beginn...
Mon, 3 Aug, 2020 at 11:27 AM
Troubleshooting - Proactive Monitoring
Long term tracking across large areas requires monitoring as to how the devices are functioning especially battery powered assets.  For example; knowing th...
Wed, 22 Jul, 2020 at 12:47 PM