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General Troubleshooting

Troubleshooting - Devices Not Connecting
  Troubleshooting Guide Please also see the attached flowchart at the end of this article Troubleshooting your device The main reasons a DM device is ...
Mon, 5 Dec, 2022 at 12:11 PM
Cellular Reception Troubleshooting
Typically we will notice a device is having trouble connecting due to delayed (or non-existent) updates. We can also spot this via the Device Statistics, wh...
Fri, 22 Jan, 2021 at 3:18 PM
Troubleshooting - Battery Problems
Possible reasons for unexpected battery drain include: Single cell battery failure Most batteries have a failure rate of close to or under 1%, which vari...
Mon, 30 Nov, 2020 at 3:12 PM
Why are digital input changes not showing on the server straight away?
Currently for all device, a change on a physical digital input will create a log entry on the device, but it will not be uploaded until it's next s...
Mon, 17 Sep, 2018 at 12:16 PM
GPS Age and Invalid Fixes
There may be times where a device is unable to acquire a GPS fix (for example it is indoors) but it can connect to the cellular network and upload it's...
Fri, 17 Sep, 2021 at 3:49 PM
Troubleshooting - Proactive Monitoring
Long term tracking across large areas requires monitoring as to how the devices are functioning especially battery powered assets.  For example; knowing th...
Wed, 22 Jul, 2020 at 12:47 PM
(FAQ) Upload Delay (Latency) after a network error
This article applies to cellular devices. How long will it take the device to upload after a network error? The Digital Matter cellular devices will st...
Mon, 8 Apr, 2019 at 8:43 AM
Contact Support
For technical support and assistance, Digital Matter partners should contact their regional office.  Digital Matter Australia (DMA) support.au@digital...
Thu, 25 Aug, 2022 at 11:18 PM
Device Profile Counters
Device Profile Counters report long term, low frequency counters for performance monitoring and prediction. This is commonly used on battery powered devices...
Mon, 21 Feb, 2022 at 2:55 PM