General Troubleshooting

Troubleshooting - Devices Not Connecting
  Troubleshooting Guide Please also see the attached flowchart at the end of this article Troubleshooting your device The main reasons a DM device is ...
Tue, 7 Sep, 2021 at 9:51 PM
GPS Troubleshooting
For detailed GPS troubleshooting, Extra GPS debug messages can be enabled on OEM Server. Generally the issue to debug is that the device is not getting a fi...
Wed, 1 Jul, 2020 at 12:31 PM
Common Reset Reasons
When a device resets, you will typically see a log such as the one below: Debug[GEN][Crit]: VBat = 4888 mV, Reset = 0X4, Watchdog = 0x1 There are two va...
Mon, 1 Feb, 2021 at 12:00 PM
Cellular Reception Troubleshooting
Typically we will notice a device is having trouble connecting due to delayed (or non-existent) updates. We can also spot this via the Device Statistics, wh...
Fri, 22 Jan, 2021 at 3:18 PM
Troubleshooting - Battery Problems
Possible reasons for unexpected battery drain include: Single cell battery failure Most batteries have a failure rate of close to or under 1%, which vari...
Mon, 30 Nov, 2020 at 3:12 PM
Why are digital input changes not showing on the server straight away?
Currently for all device, a change on a physical digital input will create a log entry on the device, but it will not be uploaded until it's next s...
Mon, 17 Sep, 2018 at 12:16 PM
GPS Age and Invalid Fixes
There may be times where a device is unable to acquire a GPS fix (for example it is indoors) but it can connect to the cellular network and upload it's...
Fri, 17 Sep, 2021 at 3:49 PM
Troubleshooting - Proactive Monitoring
Long term tracking across large areas requires monitoring as to how the devices are functioning especially battery powered assets.  For example; knowing th...
Wed, 22 Jul, 2020 at 12:47 PM
(FAQ) Upload Delay (Latency) after a network error
This article applies to cellular devices. How long will it take the device to upload after a network error? The Digital Matter cellular devices will st...
Mon, 8 Apr, 2019 at 8:43 AM