General Troubleshooting

Getting Started - Glossary of Terms
Committed When a device is committed to oem, it has successfully uploaded  and had data records acknowledged by the end point. If the device has a conn...
Thu, 13 Jun, 2019 at 2:58 PM
Troubleshooting - Devices Not Connecting
No Connection on Power Up If a device is not connecting, it is usually power or SIM related.  Please also see the attached flowchart. Check that the...
Wed, 12 Jun, 2019 at 11:57 AM
GPS Troubleshooting
GPS troubleshooting For detailed GPS troubleshooting, Extra GPS debug messages can be enabled on OEM Server.  Generally the issue to debug is that the ...
Wed, 25 Sep, 2019 at 7:31 PM
Telematics Guru Telemetry - Getting Started
Telemetry Telemetry is a section in Telematics Guru under the Assets menu. There are two record sections available, Input/Output telemetry and standard dis...
Mon, 2 Sep, 2019 at 1:22 PM
Cellular Reception Troubleshooting
Digital Matter Cellular devices report their cellular signal strength in Analogue 4 by default. The value reported is the signal strength seen at the beginn...
Tue, 13 Aug, 2019 at 3:13 PM
GPS Age and Invalid Fixes
There may be times where a device is unable to acquire a GPS fix (for example it is indoors) but it can connect to the cellular network and upload it's...
Mon, 2 Sep, 2019 at 2:18 PM