Troubleshooting Guide Please also see the attached flowchart at the end of this article Troubleshooting your device The main reasons a DM device is ...

When a device resets, you will typically see a log such as the one below: Debug[GEN][Crit]: VBat = 4888 mV, Reset = 0X4, Watchdog = 0x1 There are two va...

Typically we will notice a device is having trouble connecting due to delayed (or non-existent) updates. We can also spot this via the Device Statistics, wh...

Possible reasons for unexpected battery drain include: Single cell battery failure Most batteries have a failure rate of close to or under 1%, which vari...

Currently for all device, a change on a physical digital input will create a log entry on the device, but it will not be uploaded until it's next sc...

There may be times where a device is unable to acquire a GPS fix (for example it is indoors) but it can connect to the cellular network and upload it's ...

Long term tracking across large areas requires monitoring as to how the devices are functioning especially battery powered assets.  For example; knowing th...

This article applies to cellular devices. How long will it take the device to upload after a network error? The Digital Matter cellular devices will st...

For technical support and assistance, Digital Matter partners should contact their regional office.  Digital Matter Australia (DMA) support.au@digital...

Device Profile Counters report long term, low frequency counters for performance monitoring and prediction. This is commonly used on battery powered devices...