Troubleshooting

Why does my device show up as connected but not committed on OEM server?
The most common cause of this is the service that OEM is pointing the data to (Telematics Guru, for example) either has no response, or gives a bad respon...
Mon, 3 Oct, 2016 at 2:53 PM
Data Capturing on OEM
OEM is normally a conduit for device data to front end systems such as Telematics Guru. OEM stores any debug records logged by the device. Data reco...
Thu, 15 Mar, 2018 at 12:28 PM
Turn on Debug Logging
Devices hold a debug verbosity settings. This controls how many debug records are logged. The setting can specify 4 different levels for a number of device...
Thu, 15 Mar, 2018 at 4:32 PM
View Device Logs
This allows you to inspect data logged by the device. Please note: Debug records are always captured and show...
Thu, 15 Mar, 2018 at 12:28 PM
View Server Logs
Viewing Server Logs shows the last interaction with the server. This can be a useful debugging tool. This shows all of the logs for the day of t...
Thu, 15 Mar, 2018 at 12:28 PM
View Live Server Logs in the Debug Terminal
This useful debugging feature shows the device/server interaction in real time. It is more verbose than the logs visibleĀ hereĀ  Click on Details...
Thu, 15 Mar, 2018 at 12:28 PM