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Troubleshooting

Data Capturing on OEM
OEM is normally a conduit for device data to front end systems such as Telematics Guru. You can set up a data capture by activating the function on OEM Serv...
Tue, 22 Mar, 2022 at 2:53 PM
Turn on Debug Logging
Devices hold a debug verbosity settings. This controls how many debug records are logged. The setting can specify 4 different levels for a number of device ...
Fri, 3 Apr, 2020 at 12:08 PM
View Device Logs
This allows you to inspect data logged by the device. Please note: Debug records are always captured and shown. The debug log level controls how many de...
Tue, 24 May, 2022 at 6:26 PM
View Server Logs
Viewing Server Logs shows the last interaction with the server. This can be a useful debugging tool. This shows all of the logs for the day of the last...
Mon, 16 May, 2022 at 10:41 PM
View Live Server Logs in the Debug Terminal
This useful debugging feature shows the device/server interaction in real time. It is more verbose than the logs visible here  Click on Details (1) for ...
Mon, 19 Aug, 2019 at 11:21 PM
Issues with Firmware Updates
Sometimes a device will appear as if it is 'stuck' in a FW update. However this is rarely the case. OEM will have an indication that a FW update i...
Fri, 24 Apr, 2020 at 12:17 PM
Commonly seen device logs/errors
errors logs reset reasons OEM Server loggin This article shows a list of commonly seen debug log messages sent by devices. They can be viewed here - View D...
Fri, 4 Feb, 2022 at 5:31 PM
Since Committed/Since Connected and Troubleshooting
The OEM Server Getting Started briefly discusses the difference between Since Connected and Since Committed, as viewed in the device grid. If everything is ...
Tue, 3 Nov, 2020 at 11:52 AM
Troubleshooting - Devices using excessive Data
How much data do DM devices use? This is dependant on settings, and how often the device will move if we are set up for movement-based tracking, but we hav...
Tue, 3 Nov, 2020 at 2:04 PM
Device Firmware Not Updating
The device firmware update process is as below: 1. User sets the desired firmware in the UI (Device Operations → Set Firmware) Then, when the device next ...
Thu, 3 Feb, 2022 at 8:47 AM