General

TG Region Specific Details
As of mid-2018, TG is hosted in a number of regional data centers. This improves performance and scalability. The following TG features must be targeted...
Thu, 23 Aug, 2018 at 7:14 PM
Telematics Guru - where are your servers hosted?
Telematics Guru was hosted in the United States using cloud based servers with hosting company Rackspace. As of mid-2018, TG has been migrated to Microsof...
Wed, 13 Jun, 2018 at 10:46 PM
Telematics Guru - is my data safe?
Telematics Guru uses Rackspace as its hosting service provider. Digital Matter has a service agreement in place with Rackspace, and they actively monito...
Tue, 19 Jul, 2016 at 12:53 PM
Fair Usage Policy
This Fair Usage Policy document details what Digital Matter considers acceptable usage of its Telematics Guru and OEM Server software. Digital Matter may wi...
Fri, 15 Jun, 2018 at 11:51 AM
Disable Asset Updates Paused
The Live view on TG normally automatically updates the position and status of the assets. To reduce server load, browsers that have been idle for 4.5 minute...
Fri, 13 Jul, 2018 at 2:11 PM
Emails not being received
Telematics Guru can send emails to Address Book recipients for Alerts or Scheduled Reports. If emails are not being received, follow these troubleshooting t...
Wed, 14 Jun, 2017 at 8:23 PM
Asset Location Sharing
This feature allows you to share the location of an asset so that it can be viewed without logging in. Steps Make sure 'Asset Location Sharing&#...
Fri, 15 Sep, 2017 at 9:39 PM