General

Telematics Guru - where are your servers hosted?
Telematics Guru is currently hosted in the United States using cloud based servers with hosting company Rackspace. Telematics Guru could be hosted f...
Tue, 19 Jul, 2016 at 12:51 PM
Telematics Guru - is my data safe?
Telematics Guru uses Rackspace as its hosting service provider. Digital Matter has a service agreement in place with Rackspace, and they actively monito...
Tue, 19 Jul, 2016 at 12:53 PM
Fair Usage Policy
This Fair Usage Policy document details what Digital Matter considers acceptable usage of its Telematics Guru and OEM Server software. Digital Matter may wi...
Fri, 12 Jan, 2018 at 2:36 PM
Telematics Guru - How do I activate Recovery Mode?
Recovery Mode is a one-touch feature designed to set the device into "live tracking" where it reports more regularly. This is useful in tryin...
Mon, 12 Mar, 2018 at 4:47 PM
Telematics Guru - Partner Advertisements on the Login Page
Telematics Guru allows the partner to place specific advertisements on the login page. These come up next to the email and password fields as per the exam...
Thu, 31 Aug, 2017 at 8:22 PM
Telematics Guru: Disable Asset Updates Paused
The Live view on TG normally automatically updates the position and status of the assets. To reduce server load, browsers that have been idle for 4.5 minute...
Thu, 20 Jul, 2017 at 3:41 PM
Emails not being received
Telematics Guru can send emails to Address Book recipients for Alerts or Scheduled Reports. If emails are not being received, follow these troubleshooting t...
Wed, 14 Jun, 2017 at 8:23 PM
Asset Location Sharing
This feature allows you to share the location of an asset so that it can be viewed without logging in. Steps Make sure 'Asset Location Sharing&#...
Fri, 15 Sep, 2017 at 9:39 PM
Speed Monitoring in Telematics Guru
Speed monitoring allows fleet managers to specify speed limits and monitor compliance with those limits. Here is an example of how this can be visualise...
Wed, 14 Mar, 2018 at 10:08 PM
Telematics Guru White Labeling
Telematics Guru can provide 2 levels of white labelling: URL prefix based white labelling: This is included with all Telematics Guru accounts. This inclu...
Thu, 15 Mar, 2018 at 4:50 PM