- Please see attached PDF Installer flowchart for ease of installation & troubleshooting
If a device has pending admin parameters in https://www.oemservercom/Device then the unit will not have these connection parameters applied until connected and committed.
Please also note when using the installer page the following;
- If the device has not connected recently, disregard the other information. Focus on why it is not connecting.
- Once connecting, check if the device has committed recently? "Committed" means that it has uploaded data records successfully.
- If the connector is set to forward data to a server, and the asset has not been set up on that server the device will not commit, and all data below that point on the installer page will not be accurate.
- Generally, if a device is not committing, create the device on the platform.
- If using Telematics Guru, ensure you have created an asset in the system. Confirm that the device type and serial number are correct.
- The installer page needs to be refreshed to provide up to date data, it is not a live update page.