Getting Started - Telematics Guru

Telematics Guru (TG) is a full-featured Telematics software for end-users. This guide will introduce some of the TG basics.

Before you Start

You will need a Telematics Guru Username and Password for your account, if you do not have one, please contact Digital Matter support to arrange provision.

Partners are specified with a URL prefix, for example; E.g. or Head to this URL to access your Telematics Guru instance.

Mobile Apps

TG also has a mobile app! App specific guides HERE

White Labeling

A word doc version of this guide can be found here - ready for your own branding, to supply your customers. 

Additionally, the appearance of the Telematics Guru web and app interface can be customised - check out all the options here: Telematics Guru White Labelling

Note: Check Guide Content

We are always developing and adding to TG. Some menus, features or segments of Telematics Guru may change over time. The aspects referenced in the guide are not likely to change significantly, but partners should familiarise themselves with the content of the guide, and check it is still current before distributing. This web page is updated more regularly than the doc.

Setting Up your Organisation

Organisations are used in Telematics Guru to separate different end clients. You can have many organisations under one company, where end users usually log into an organisation to view their assets. Organisations need to be set up and structured by the account with partner level permissions.

A Partner usually has many organisations beneath it. It has the option to create Organisations with their own URL and logos (white labelling)
(Your Customer)
Organisations sit below Partners in the TG hierarchy. An organisation is a distinct grouping of assets. A client will log into an organisation.
Users can be mapped to multiple organisations but belong to a 'home' organisation. To edit a user account, it must be edited from within this home organisation.

You can switch between different organisations using Account/Switch organisation in the top right of the screen. Ensure you switch to the right organisation before completing actions such as creating Assets, Users, Geo Fences, etc. 

To set up an organisation log into telematics guru and select 'Admin' > organisations from the top menu.

  1. Click New
  2. Fill out details for your new organisation, Name, description
  3. Select type of organisation, ALR stands for 'Asset Locate and Recover', is a cheaper,limited subset of TG.
  4. Set up your email and SMS providers, default is often a good start. SMS' are billed by the provider at 25c/SMS.
  5. Reports - Select the reports that your Client would like access to, these can also be scheduled to be delivered.
  6. Under customisation, you can upload the client's logo or set up custom info input fields for Assets.(Asset - Manage Assets - Edit - Info Tab)
  7. You can also add in or limit the functionality of the organisation, though these are often best left to more advanced users.


A greater level of detail for organisation set up is available here.

Creating User Accounts

To start setting up users in your new organisation, you can either create a user from the start, create a user from a template or an existing user account, or send an invite to a new user.

To access the users page, navigate to Admin menu and select 'Users' from the drop down.

Once in the users page, click on 'Create New User' to open the creation menu.

In the first half of the General page, you add the user name and details.
The user name can be either a real or made-up email address, but note you cannot use a password reset function if the email address is made up; for example.
You will also need to set a password so the user can log in for the first time.
This will be dependent on your organisation's password strength policy
The second tab 'Permissions' is where you set up what the user can see and what they can change.
Just mouse over the permission name to see a description.
The third tab is where you can assign which reports this user can see and run.
Being able to see reports itself is a permission for the user, so this will need to be activated first.
If you're creating a lot of basic users regularly, it may be worth saving a dummy user account to replicate using the duplicate function.
The final tab is where you can limit the access of a user to either a single or number of asset's data, or to a project.
This can be useful for drivers or a pool of users on a certain project.

 Inviting and Duplicating Users

For a more indepth guide to inviting users and creating from a template, see our Support article here

Managing Assets

Creating a New Asset

In TG, navigate to Assets >> Manage Assets and click 'Create New Asset' and a screen with nine tabs will appear.

General - This tab contains some labels used to track devices and filter reports, name, description, asset type, department name etc. Projects can be used in a variety of reports and situations with tracking and GeoFences. The Asset Serial Number is found on the back of the physical Asset and is usually a six digit number, the Asset type will automatically update once the serial is inputted.  Note: An asset can only be assigned to one organisation at a time. From here your asset is ready to track! You can save and start tracking or continue to add more details. 

  • Info - This tab is used to record information about the asset and is the tab that contains the three custom fields set up when you created the organisation.
  • Photo - Photo of asset, location etc.
  • Alerts - Select the alerts that this asset will trigger for. Alerts are set up in Admin >> Alerts.

Alerts are an important part of any monitoring because they allow exception based reporting. Here we will present some of the simple setup options using the wizard, for a more advanced setup, try the 'New Alert (Advanced)' option.

  1. From Admin menu go to Alerts and select the asset you would like an alert on.
  2. Go to 'New Alert Wizard' and select the type of common alert from the drop down menu.
  3. Make sure you match the digital input number to the input number used in the Manage Assets >> Edit Asset >> I/O Mappings set up. though you can change this in the next stage.
  4. Next assign the alert to the asset and add in who is to receive the alert through the address book.
  1. Once you have finished the set up wizard, find your alert in the list and click 'Edit'
  2. In the first 'General' tab you can add in a custom message that is sent when the alert state is changed with the option to include identifying tokens, e.g. name of asset, location etc
  3. On the 'Conditions' tab you can alter the Input number, select whether to enable the alert only when certain conditions are met, Geo-Fence, driver, trip status etc
  4. The remaining tabs have information similar to what was in the wizard set up.
  • Installer - Optional input fields to record installer details.
  • Advanced - This tab has a large amount of options for the more advanced users such as changing the 'asset state' verbs, assigning assets to states, speed profiles or whether it will be included in interactions with Geo-Fences that include projects, tracking or downloading Geo-Fences to devices.
  • I/O Mappings - Input/Output mappings contain the options to add in, remove or alter what the analogue/digital I/Os are used. Digital mappings are basically inputs or outputs that you can enable or disable depending on a set of parameters . Bits 0-7 commonly have defaults configured in OEM, but 8-31 are open to be allocated.
  • Log Events - Click to select the optional log events; overspeed (speeding), excessive idling or harsh braking.
  • Drivers - You can assign drivers to this asset and also enable driver tracking which can either test against a specific list of drivers, or all enabled drivers. This is critical for usage of immobilisation and Driver ID Tag On.

  Driver ID & Immobilisation

Click here for more articles on Driver ID

Tracking History Overview

The history of an asset can be represented in a few ways.

  1. Trip History Map View: Trips for an asset displayed on the map
  2. Point History Map View: Locations of non-trip based assets on the map
  3. Manage Trips: See the trips of an asset in table form.
  4. Asset Timeline: See the events in a list
  5. Asset Daily Coverage Map: show all the trips that assets did on a specific date.
  6. Destination History Map: start and end of trips shown between specific date range.

To change settings for an asset between point and trip based 

  1. navigate to Manage Assets 
  2. then Edit Asset 
  3. then I/O Mappings and 
  4. click the check box marked 'trip based' for trip based tracking or, uncheck for point based tracking. 

Maintenance Schedule

Using the location and trip data, you can also schedule TG to send alerts when certain distance parameters are approaching or met on certain devices.

Navigate to Maintenance >> Maintenance Schedule and click on 'create new schedule' and assign a name to which asset the schedule pertains to and click next.

  • Assign your Asset, and select which address book recipient is to receive the notification generated by TG, 
    • make sure to check the boxes at the top whether you want a reminder for the upcoming maintenance job and/or a schedule change alert.
  • The next screen has what measurements the schedule will track and alert by. 
    • There are two types of values, absolute or relative. 
    • If you check the box next to each unit type, odometer, run hours, calendar, you can use an absolute value to send reminders when this limit has been reached. 
    • If unchecked, the reminder will be activated after the next declared amount.
    • Whichever unit of measurement is reached first will generate the alert, then the limits will be reset.
  • Under Maintenance >> Job & reminders you can view the list of outstanding or upcoming maintenance jobs. to action the job, click 'complete Job'.


TG supplies many pre-configured reports, and also a customisable report. to view all reports, click on Reports >> All Reports. This selection includes reports such as:

  • Admin Reports
  • Data Exports
  • Event Reports
  • Fleet Reports
  • Logbooks
  • Run Hour Reports
  • Speeding Reports
  • Trip Lists

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