Resellers using MyGeotab should uses this process to get support for their Digital Matter Devices.


This article assumes support is required in North America. If this applies to another region, contact the nearest DM office.


  1. Diagnose the issue as far as possible using the OEM Admin Interface. Solve the problem using those tools if possible.
  2. Email support "at" digitalmatter.com for non-critical support requests. If necessary, follow up with a phone call to the US office.
  3. Email criticalsupport "at" dmem.co.za for emergency support. This is for emergencies only. This will be attended to within 30 minutes.