This article covers 3 password topics:

  1. Change your own password.
  2. Reset your own password, if you can't login.
  3. Administrators can reset other users passwords.


In TG, users can change their own password, if they are already logged in:

  1. Go to Account->Manage Account in the top right if the screen.
  2. Click Change Password.
  3. Enter the new password twice.
  4. Click Save


Users can also reset their own passwords, if they have forgotten them. They will need access to the email account specified by their username:

  1. Access the Login page (default
  2. Click "Forgot your password?"
  3. Enter your email address and click Continue.
  4. You will be emailed a password reset link. Follow the instructions in the email.


Administrators can reset other users passwords. They will need the "Manage Users Permision".

  1. The Admin should login.
  2. Login to the home organisation of the user you wish to reset.
  3. Go to Admin->Users
  4. Click on Edit next to the user.
  5. Click Change Password.
  6. Enter the password twice
  7. Consider "unlocking" the account if the user has locked it by trying the wrong password too many times. See the checkbox at the bottom "User Locked Out" and untick it.
  8. Click Save.