Telematics Guru can send emails to Address Book recipients for Alerts or Scheduled Reports. If emails are not being received, follow these troubleshooting tips.
- Check that the email address is correct in the Address Book.
- User the "Test" button in the Address Book edit dialogue.
- Ensure the Alert or Scheduled Report has selected the correct the Address Book entry in the setup.
There have been rare cases where the emails stop being received by the user. There are some possible reasons for this:
- The user's mailbox bounced the email. The TG email provider puts the email address on a bounce list and does not send to that email address again. Contact DM Support to have the email address removed from the bounce list.