Click on Details (1) for the device in question:
Go to Debug Terminal (1). Select the server your device is connecting to (S1 or S2). Most devices are still using S1. Then view the logs as they come in.
If the device is not currently connecting, nothing will be shown.
If the device does connect, note the following:
- Hello messages will be shown on initial connection. Look for the result from the connected platform. If the device is not known to the platform, it may be rejected and the connection closed.
- Version check messages will be shown. The device may download a slot based on these results
- Record uploads will be shown