To see when your device last connected and committed, search for the device in the grid view.

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The meaning of Since Connected and Since Committed:

  • Since Connected (1) gives the time since the device last connected to OEM. Connected simply means a Hello message was sent. If it has connected recently, it will be green. If it connected long ago it will be red.
  • Since Committed (4) gives the time since the device last uploaded data records. If the device has a connector set, this implies that data was successfully sent to the connected software platform.

Different scenarios:
  • When working correctly, most devices will have green Since Connected and Since Committed dates. The example in (3, 6) above shows this.
  • If the device cannot connect, or has no power, the Since Connected and Since Committed dates will both appear to be old. The example in (2, 5) shows this.
  • If the device is connecting, but cannot send data to the connected software platform, the Since Connected date may be green, but the Since Committed date may be orange or red. If this happens, check if the device setup correctly on the connected software platform. Check the serial number and device type.

Please note:
  • Since Connected and Since Committed can be used to sort the table by clicking on the column headers (1, 4).