Ask Pivotel to point your Smartone device to 

http://<device-region>.telematics.guru:8080


When entering the device serial into Telematics Guru, please enter the entire serial, including any hyphens.


The device region in the URL is important to target the correct regional instance of Telematics Guru. Refer to this article for an explanation of the regions and the device specific URLs. A short summary is:

Region
Device URL
Global (old)
http://telematics.guru:8080
APAC01
http://device-apac01.telematics.guru:8080
APAC02
http://device-apac02.telematics.guru:8080
APAC03
http://device-apac03.telematics.guru:8080
EMEA01
http://device-emea01.telematics.guru:8080
EMEA02
http://device-emea02.telematics.guru:8080
EMEA03
http://device-emea03.telematics.guru:8080

 

Based on which regional server your partner account is hosted you will need to use the related URL.